Job Overview :

The Specialty Restaurant Manager projects a sense of passion and urgency towards delivery of excellent guest service and quality products.

The Manager instills in all his or her staff the same sense of passion and urgency for excellent guest service and quality products.

The Manager interacts with guests and staff with a sense of calmness and desire to resolve problems amicably and to a point where all parties win.

The Manager proactively takes control of front-of-house operations and hires, trains, develops, coaches, re-assigns, and terminates staff as required and consistent with the WCHGA Expectations Guide in order to deliver a level of guest service and a food outlet experience unmatched by any competitor.

This position reports to the Director of Food and Beverage.

Purpose :

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.

The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

• Identifies and defines operational needs within the restaurant (and other outlets or areas, if assigned) and implements solutions which result in beneficial changes to assigned operations
• Abide by all State, Federal, and WCH requirements pertaining to serving alcohol
• Develops and implements customer service training programs as needed and assures outstanding service to all guests at all times
• Directs the development and administration of controls for all phases of assigned outlets in an economical and profitable manner while maintaining established standards
• Develops staffing schedules that assure the highest service levels with maximum productivity
• Develops and monitors status of budgets
• Responsible for profit / loss of assigned operations
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Continually seeks new methods and programs to promote the restaurant and the property as a whole
• Obtains and retains all pertinent information regarding daily promotions, Food and Beverage specials, property promotions, station assignments and scheduled entertainment and assures that all staff are informed of said information
• Assumes special projects as needed per the direction of the immediate supervisor
• Development of wine list and effective control of all alcohol
• Participate in promoting outlet via social marketing channels
• Other duties & responsibilities as assigned

Last updated : 2024-04-23