Shift: 8:00AM-5:00PM (Some nights and weekends)
Job Overview:
The Systems Support Specialist will be a part of the WCH’s property IT Operations systems. The role of the Systems Support Specialist is to install, configure and maintain IT systems. The Systems Support Specialist will test and evaluate the IT systems to eliminate problems and recommend upgrades/changes and assess the current and future IT needs of WCH property IT Operations. The Systems Support Specialist will be familiar with standard IT concepts, practices and procedures within the scope of this job is expected. This job description is not an all-inclusive list of the duties and responsibilities of this position.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Installs, configures and maintains property IT applications (including all software and network components, whether physical, virtual, logical or cloud-based)
Works as liaison to effectively communicate and resolve end user application issues between WCH IT staff
Troubleshoots, resolves and documents IT problems as reported by users, detected by monitoring, or assigned by management, in a professional and courteous manner
Establishes and administers physical, network, domain and application security in accordance with departmental policy and directives
Possesses and applies a thorough working knowledge of multiple operating systems, IT systems architecture, client/server technology, virtual environments, common personal computer application software, and various PC peripherals
Maintains an awareness of current industry developments in technologies applicable to WCH’s IT infrastructure
Reviews system capabilities, workflow and scheduling limitations to determine if the requested functionality is possible within the existing application
Confers with personnel to analyze current operational procedures, identify problems and learn specific input and output requirements such as forms of data output, how data is to be summarized and formats for reporting
Effectively communicates with staff at all levels, verbally and in writing, producing high-quality and well-crafted technical documentation, contributes in meetings and offers IT policy and procedure improvements, as well as business process improvement suggestions
Works with minimal supervision, bringing projects and tasks to completion with a high degree of quality and attention to detail, and research problems effectively using all available resources
Ensures that the physical condition of the premises is maintained in a safe and healthy manner and that all IT equipment and systems are managed, installed and maintained to the high standards of the IT Department
Maintains the utmost confidentiality and integrity of users’ information and data and systems
Efficiently works with 3rd party vendors and external groups for project, support and troubleshooting purposes, properly documenting work, time and communications
Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying )
High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Associate’s Degree in Computer Science or related field- required
OR Three (3) years related field and/or equivalent combination of education and verifiable related employment experience- required
Three (3) years of experience in advanced computer technology support with one (1) of the three (3) years in the field of Server Based Gaming. Equivalent technical training, professional certification and experience will be considered.
Network Certification or equivalent- required
Demonstrated advanced level technical skills in all platforms- required
MCITP/MCSA Enterprise Administrator; A Certification; VOIP Experience; VMware Experience- preferred
Experience with casino applications, i.e. Scientific Games SDS, Micros, Opera, and CMP- preferred
Excellent technical communication skills and proven expertise in dealing with user problems and vendor relationships
Extremely knowledgeable of the Minimum Internal Control Standards and Fiscal Policies and Procedures
Ability to adequately and successfully perform all aspects of this position
Must possess a high level of maturity with leadership qualities
Demonstrated ability to communicate effectively both verbally and in writing
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
On-line applications are accepted at http://www.windcreekhospitality.com/Careers . For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Location
Wetumpka, AL
Department
IT Operations
Shift
Days
Type
Full-Time
Date Posted
5/6/2024
Date Closing
7/26/2024
Positions
1