18 Customer Experience Representative Jobs in Parkersburg, WV
Wincore Windows & Doors is Hiring a Customer Experience Representative Near Parkersburg, WV
- Review and enter all incoming order and quote requests
- Develop and maintain relationships with existing and new customers
- Partner with outside sales team to assist with customer needs
- Answer/Evaluate customer questions on technical product, pricing and or/billing and direct to the corresponding area if needed.
- Evaluate and enter all warranty requests
- Responsible for taking phone calls and emails on product/order related issues from customer, homeowners, sales, and internal customers. Researches and provides problem resolution.
- Communication with customers on items that will miss a promised delivery due to either manufacturing, inventory shortage or delivery conditions
- Perform other duties as assigned
- 2 or more years of prior customer service experience
- Strong positive attendance history
- Proficient computer skills
- Clear communication skills with the ability to use positive language
- Ability to multi-task and manage expectations
- Attention to detail
- Team oriented
- Phone customer service experience
- Knowledge of the fenestration industry
Job Summary
Full Time
$48k-63k (estimate)
02/26/2023
05/17/2024
wincorewindows.com
Parkersburg, WV
100 - 200
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The job skills required for Customer Experience Representative include Customer Service, Communication Skills, Billing, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Experience Representative positions, which can be used as a reference in future career path planning. As a Customer Experience Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Representative. You can explore the career advancement for a Customer Experience Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Representative job description and responsibilities
Collaborated with various team members across departments to problem solve and exceed customer expectations.
02/09/2022: Asheville, NC
Customer experience representative also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/04/2022: Augusta, GA
Customer experience representative document their exchanges with clients, often using customer relationship management software.
02/20/2022: Atlantic City, NJ
They generally need to know how to create and update tickets and how to search for customer records.
12/25/2021: New Bedford, MA
Customer service representative listen to or read about customer problems and suggest solutions.
02/09/2022: Allentown, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Representative jobs
Customer service representatives must have distinct personalities.
02/05/2022: Norwich, CT
Most customer service representative jobs require candidates to complete on-the-job training.
02/13/2022: Burlington, VT
Customer service representative should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
02/15/2022: Appleton, WI
The person needs to know when to ask for referrals or reviews from customers.
01/29/2022: Winston Salem, NC
Customer experience representative must be patient and polite, especially when dealing with difficult or angry customers.
12/27/2021: Baltimore, MD
Step 3: View the best colleges and universities for Customer Experience Representative.
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