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Job Description
Our Customer Care Specialists are a key representative of United Bank. This role is responsible for providing exceptional service to our internal and external Customers via the telephone and email.
This position is an excellent opportunity to learn all the Bank’s products, services and work with all lines of business in support of resolutions in servicing our Customers.
RESPONSIBILITIES :
Qualifications
KEY COMPETENCIES :
Essential Functions :
Last updated : 2024-04-19
Full Time
Banking
$35k-44k (estimate)
01/22/2023
06/21/2024
unitedbank4u.com
BYRON CENTER, MI
100 - 200
1887
JENNIFER FERGUSON
$10M - $50M
Banking
United is our name and mission. Weve been partnering with this community for more than a century to match needs with real solutions. Our banking products and services help build businesses, launch ideas, raise families and fulfill dreams. We genuinely believe in community banking, and think a local, independent bank should last. So we build relationships, customize banking, and get creative to offer flexibility, responsiveness and true service to customers and community. Weve been United for generations, always working to be your innovative partner in business and life, and doing whatever it t ...
akes to provide you with real solutions. Member FDIC | Equal Housing Lender Mission To empower people by providing real solutions in business and life. Values Be united, nimble, innovative, trustworthy, excellent, and dedicated.
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The job skills required for Customer care specialist include Customer Service, Call Center, Products and Services, Microsoft Office, Customer Care, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care specialist positions, which can be used as a reference in future career path planning. As a Customer care specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care specialist. You can explore the career advancement for a Customer care specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Specialist job description and responsibilities
Analyze customer complaints and provide appropriate corrective actions.
01/14/2022: Sumter, SC
Assist directly or route customers to the appropriate personnel for assistance.
02/25/2022: Tuscaloosa, AL
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
02/28/2022: Raleigh, NC
They are responsible for responding to the escalated tier of customer calls and quality assurance measures.
01/07/2022: Buffalo, NY
As a job, customer care specialist are responsible for addressing customer needs and ensuring they have a good experience.
03/06/2022: Brownsville, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Specialist jobs
A good Customer Support Specialist has sharp leadership skills, a willingness to help others with problems and strong communication skills.
12/17/2021: Milwaukee, WI
Aside from the skills, customer care specialists should also have emotional strength.
02/02/2022: Santa Maria, CA
Customer Service specialists should be able to see things from the customer’s viewpoint and provide feedback to the customer(s) as at when due.
12/17/2021: Boca Raton, FL
Customer Care Specialist should be patient, and should also have good communication and problem-solving skills.
03/13/2022: San Antonio, TX
Similar to associates, CS specialist are often the first employees to respond when a customer submits a support request.
01/30/2022: Terre Haute, IN
Step 3: View the best colleges and universities for Customer Care Specialist.