Summary of Position:

Manage the efficient and timely greeting and seating of our guests to their tables. Man the phone and efficiently and correctly take reservations and adjust throughout the shift when necessary.

Duties and Responsibilities:

Before Service:

• Clean restaurant bathrooms (empty trash, clean toilets, wipe down sink, wipe down mirrors, spot mop).

• Wipe down all windows and doors. Dust window sills.

Service:

• Warmly and graciously greet all guests upon arrival.

• When the restaurant is full, run an efficient and accurate wait list. Do not over or under quote excessively.

• Keep the phone on your person and answer promptly.

• Bus and reset tables.

• Follow restaurant policy when seating to ensure smooth flow of service for both FOH and BOH.

• Upon seating guests, present menus, check tables for presentation and completeness, inform them their server will be right with them, and pour water. (Or some subset of these if tables are pre-set.)

• Monitor the dining room to assess wait time.

• Communicate pertinent information to servers, bartenders, and kitchen.

• Thank guests as they leave and invite them to return.

Reservations:

• If possible and reasonable, accommodate special guest requests i.e., window table, not family table, etc.

• Understand all restaurants policies regarding reservations.

• Call all groups, the day before to confirm their reservation.

• Plan to assist in the digitization of reservations.

Maintenance:

• At the end of each night, fill out the book, report to the manager on duty and kitchen.

• Keep the host stand neat and clean.

• Neatly stack menus at the end of each shift.

• Maintain knowledge of any special events/menus/holidays and any accompanying changes to reservation rules.

*Please note that the hourly pay rate for this position includes average tip out (with seasonal variation) in order to give candidates an idea of what overall compensation is (due to the type of restaurant we are, the average tip rate and tip total are both quite high).

Job Types: Full-time, Part-time

Pay: $20.00 - $35.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekends as needed

Ability to Relocate:

• West Des Moines, IA: Relocate before starting work (Required)

Work Location: In person