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Assistant Client Services Specialists - Surety are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If you're looking to work with a great team of exceptional Property & Casualty professionals while building your knowledge, skills and technical and professional experience with a stable, respected and dominant player in the world of global risk management and consulting, apply for this role today!
You will be required to work Monday-Friday from 9:00 am-6:00 pm.
Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
In this role you will be responsible for the day-to-day servicing of Surety clients. This will involve building relationships and working closely with client-decision makers, executing deliverables on our client's behalf in accordance with our SLA's and SOPs and completing various administrative tasks. Duties include but are not limited to:
* Issuance of Surety bonds as well as perform associated activities based on the specific instructions of the Client and / or Client Manager as communicated
* Ability to understand and interpret the information presented in a bond request
* Ability to quickly and accurately enter data from a bond request into the bond issuing system.
* Process renewals, cancellations/Closures, and riders
* Assist with resolution of client/carrier accounting issues
* Prepare and submit billing.
* Report bonds to carriers and associated filing activities.
* Prepare written correspondence, reports and analysis as needed for management
* Communicate effectively with clients, client managers and other team members
* Participate in internal and external meetings
* Maintain client confidentiality
The Requirements
* Strong attention to detail.
* Excellent verbal and written communication skills.
* Ability to work independently and in a team setting.
* Strong customer service, presentation and organizational skills.
* Working knowledge of Microsoft office including Excel, Word, and Outlook.
* 0-2 years insurance industry experience related to servicing accounts is a plus.
* Experience working with Surety, including in an insurance brokerage environment a plus.
* Experience working with Epic and Sure Path a plus.
EOE, including disability/vets
Full Time
$80k-106k (estimate)
04/30/2024
05/16/2024
willistowerswatson.com
NEW YORK, NY
15,000 - 50,000
1990
JOHN J HALEY
$1B - $3B
Business Services
Willis Towers Watson (NASDAQ: WLTW ) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has more than 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives b...usiness performance.
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The following is the career advancement route for Assistant Client Service Specialist positions, which can be used as a reference in future career path planning. As an Assistant Client Service Specialist, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Client Service Specialist. You can explore the career advancement for an Assistant Client Service Specialist below and select your interested title to get hiring information.