The Client Success Manager is responsible for supporting a select group of global clients determined by either geography or industry. Role will include supporting the client on the survey participation process for the countries to which they subscribed in the their global data agreement, maintain existing business relationships with global clients, deliver training on our client web-based delivery tools, contributing to client webinars and other administrative duties as required. This position requires product sales and servicing experience, a high desire to learn, self-motivation, and a basic understanding of how our survey data influences compensation planning.

The Role

Relationship Building & Client Servicing

• Manage participation process for both global data agreement (GDA) and local clients
• Assist with job matching, data submission, data cleaning, queries and interpretive/utilization assistance
• Respond to second level queries and more complex questions 
• Support Business Development/Account Management to identify key targets for expanding our product portfolio with the client 

Identify Additional Sales Opportunities

• Contribute to the GDA revenue goal by supporting Renewing GDA's and upselling products.
• Identify opportunities to increase sales emphasizing renewals, retention and integrated or ancillary service line opportunities

Survey Development

• Develop approaches to promote surveys to target participants in industry surveys and build relationships
• Collaborate and seek out synergies with affiliated practices to achieve common goals and objectives through industry collaboration

Training and Development

• Organize and lead job match meetings
• Conduct detailed training sessions and demos in our client facing online tools for clients and consultants

The Requirements

• Experience in a corporate environment, selling or delivering customer service
• Compensation knowledge preferred
• Proven track record of maintaining and growing business relationships
• Excellent listener – able to probe, understand the issues, and respond with correct solutions
• Strong analytical skills
• Must be client focused and have excellent client relationship management skills
• Demonstrated ability to perform in a team environment

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements for various state/local pay transparency legislation. Please note that base salaries may vary for different individuals in the same role base on several factors, including but not limited to location of the role, individual qualifications, education/profession certifications, experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $90,000 - $110,000USD. This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k) 

 EOE, including disability/vets