Description

Position Overview:

Manage all aspects of the day-to-day operations of the clinical services, including clinical and administrative supervision of Licensed Practical Nurses and Certified Medical Assistants. Scheduling patients, and monitoring patient flow. This work is carried out in support of the mission and goals of the Ryan Health.

Essential Functions:

• Recruit, hire, on-going training and supervise (clinically and administratively) all clinical support staff.
• Oversee all daily operations within the departments and report any unusual occurrences and problems to the Medical Director and Administration in a timely manner.
• Monitor patient flow and nursing/practitioner workload to ensure productivity of staff, quality of care, and patient satisfaction.
• Triage patients requesting to be seen on a walk-in basis to determine which must be seen by a practitioner that same day.
• See appropriate patients on the RN schedule i.e. vaccine only visit, teaching visit and triage.
• In absence of LPN/MA, prepare exam rooms, procedure room, equipment and assist providers as needed.
• Collect, perform and obtain laboratory and waived tests/results as ordered.
• Administer prescribed medications and treatments; utilizing standing orders when appropriate.
• Provide patients and families with appropriate education and advocacy.
• Develop, implement and monitor support staff schedules to facilitate the smooth functioning of each site.
• Respond to patients’ family complaints and inquires; direct patients to the appropriate practitioner, department or referral source.
• Coordinate clinical activities of the all present and future grant programs applicable to the site.
• Provide clinical on-boarding training and in-service training on an on-going basis to Medical Assistants, Licensed Practical Nurses, and Registered Nurses.
• Determine re-order points and order supplies, medications, equipment etc. for areas of responsibility.
• Assure stock is rotated and expired items and medications are removed from stock.
• Assist the Clinical Management in implementing, monitoring and evaluating grant and quality objectives and developing clinical procedures for assigned staff to meet those measure.
• Serve as a liaison with other community agencies, health care providers, social services agencies, schools, etc.
• Forecast, administer, and document immunizations.
• Attend and participate in Center meetings as requested, including but not limited to Quality Improvement Meetings, Nursing Meeting, Practitioners Meetings, and Supervisors Meetings. Co-Chair the monthly nursing meetings.
• Provide clinical care to patients within the scope of expertise of a Registered Nurse.
• Practice accepted infection control measures in accordance with the OSHA Bloodborne Pathogens standards and Center policies and procedures.
• Work collaboratively with other nurse leaders within the network and provide coverage in these areas as needed.
• Other duties and/or projects as assigned.

Qualifications

Minimum Experience and Skills Required:

• Two (2) years of experience in ambulatory setting (i.e. emergency room, clinic, or health center).
• Supervisory experience.
• Proficiency in Electronic Health Record Systems.
• Computer literacy in a Microsoft environment: MS Outlook, Word and Excel.
• Strong organizational skills
• Ability to direct activities in a busy clinical environment.

Education, Licenses and/or Certification Required:

• Associates of Science Degree in Nursing (ASN) from an accredited institution.
• Current New York State Registered Nurse (RN) License.

Preferred Qualifications:

• Bachelor’s Degree in Nursing (BSN)
• Bilingual English/Spanish.
• Pediatric experience
• Women’s Health experience

Competencies Required:

Customer Service:

• Displays professional, courteous and respectful attitude in dealing with patients.
• Commits to exceeding expectations of the patient.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patient served. 

Cooperation/Teamwork

• Works well with others.
• Contributes input to improve outcomes.
• Asks others for opinions and feedback; provides feedback in a tactful respectful way.

Minimal Training Time:

180-day introductory period.

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to move about the office; use hands and fingers to feel, handle, or operate office equipment.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of this work occurs in an ambulatory care setting. The typical hazards associated with this setting are inherent in this role.

The work is performed partly in an office setting. The noise level in the work environment may vary.

Disclaimer:

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.