1 Help Desk Support Technician I Job in Missouri, TX
Willbanks is Hiring a Help Desk Support Technician I Near Missouri, TX
Under broad direction, the IT Help Desk Technician I, will support computer systems and users, including satellite offices, field communications locations, and field operations. Under direct supervision, respond to issues with problem recognition, research, and resolution steps. Act as first line of computer support while working with other IT staff on more complex problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Responsible for providing technical support through phone, remote, in-office and onsite services during normal working hours
- Provide phone support for customers looking for guidance on using their computer systems
- Monitor support ticket queue
- Resolve tickets taken from the queue
- Identify and escalate critical events.
- Correct application issues, solve network and security problems and identify common PC software and hardware problems.
- Provide support for Windows 10, 11 and Office 365 by evaluating and troubleshooting issues including running in-depth diagnostics.
- Install, reinstall, configure and troubleshoot Desktop operating systems, software and hardware.
- Install and troubleshoot hardware and peripheral components such as monitors, keyboards and printers
- Maintain open communications with all team members to actively assist in resolving issues for clients
- Maintain proper inventory of equipment assigned to end users.
- Receive and escalate service requests requiring enhanced response
- Act as an escalation point for performance issues
- Occasional travel is required
- Other duties as assigned
- High School diploma or equivalent with 0-2 years of experience.
- May have additional training or education in area of specialization.
- Works on assignments that are routine in nature, with responsibilities easily learned on the job.
- Acquires job skills and learns applicable policies and procedures to complete routine tasks.
- Able to read, understand & perform assignments within prescribed guidelines.
- Communicates routine information in a clear and accurate way with internal & external contacts.
- Must be able to lift 50 pounds and odd objects.
- Hardware experience is preferred.
Job Summary
Full Time
Business Services
$45k-55k (estimate)
12/05/2023
05/22/2024
willbanksinc.com
ROSEMOUNT, MN
25 - 50
Private
$10M - $50M
Business Services
Related Companies
The job skills required for Help Desk Support Technician I include Troubleshooting, Help Desk, Technical Support, Operating System, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Technician I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Technician I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support Technician I positions, which can be used as a reference in future career path planning. As a Help Desk Support Technician I, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Technician I. You can explore the career advancement for a Help Desk Support Technician I below and select your interested title to get hiring information.
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