Patient Services Specialist II– Full-Time – Monday thru Friday

Willamette Vital Health, your local nonprofit that helps families through one of the most difficult times in life — losing a loved one — is searching for a Patient Services Specialist to work full-time in our front office, Monday thru Friday, 8:00 am to 5:00 pm.

If you are a caring, dependable, and upbeat individual, we would love to meet you.

· First point of contact for patients and their families

· Variety in daily responsibilities

· Competitive salary and health benefits in a collaborative environment.

· Generous PTO benefits

Your Role: The primary role of the Patient Services Specialist is to provide specialized administrative support for clinical staff members and managers, helping to facilitate our work with patients and their families. You will be required to regularly communicate with doctors, managers, and staff to clarify, coordinate, and obtain information needed for effective patient care. As a member of our Patient Services team, you will ensure all patient and related medical documents are properly completed and all required information is entered in the electronic medical record (EMR).

Responsibilities:

• Generates, completes, and forwards all required patient documentation needed for continuity of care for transfers. Tracks for patient return of transfer if needed.
• Generates, tracks, and prepares required information for IDG, distributing list to appropriate teams, and communicates with clinical managers and medical staff regarding any inaccuracies and/or anomalies.
• Arranges and coordinates transportation for patients as requested by clinical staff.
• Communicates pertinent patient updates to equipment company and arranges pick up of equipment, when appropriate.
• Tracks the progress and completion of required documentation for admissions, transfers, and discharges of patients, including forwarding required documents to physicians and medical facilities according to policy and Medicare Rules.
• Processes patient deaths information timely and accurately, notifying physicians and medical examiner as required by state law.
• Monitors, distributes, and tracks clinical documentation (i.e., physician orders, plans of care) ensuring required signatures are obtained from both internal and external providers. Ensure signed documentation is uploaded in the EMR.
• Communicates referral information to vendors, sends payment responsibility forms and physician orders as needed, and tracks to ensure results or notes are obtained afterward.
• Arranges and tracks pending laboratory tests, forwards results to staff, and ensures final results are obtained if indicated.
• Revise/remove patient demographics in EMR and contracted vendor databases.
• Maintains patient contacts in the EMR for outside vendors and for physician dictation.
• Ensures billable sections of the EMR are accurate for billing to occur.
• Timely and accurately communicates tasks needing completion for patient care after 5:00 pm and sends out daily activity report.
• Communicates throughout the day with clinical staff and managers regarding moves, respites, hospitalizations, discharges, deaths, and any other clinical concerns/issues.
• Receives and greets customers in front office, directing them to sign in on visitor log, issues visitor badge, and directs to appropriate personnel.
• Answers multi-line telephone calls and communicates messages accurately and timely.

Specific job skills:

• Knowledgeable about and supportive of the hospice philosophy.
• Emotional maturity to cope with the ongoing needs of participating in a hospice program.
• Ability to function in high stress situations and manage multiple priorities well.
• Strong written and verbal communication skills.
• Demonstrated ability to hold patient confidentiality at all times.
• Effective time management skills.
• Detail oriented with excellent organizational skills.
• Strong technical skills and experience with electronic medical record (EMR) system. Computer literacy is required.
• Initiative-taking and able to work with minimal supervision.
• Ability to answer multi-line telephone in a consistently professional and timely manner.

Requirements:

• High School diploma or GED required.
• Two years of experience in various aspects of medical office practices required.
• Health Information Management or Medical Office education preferred.
• Formal training and/or work experience in a health care setting required.
• Knowledge of basic HIPAA rules required.
• Knowledge of medical terminology required.
• Must have current Oregon driver’s license, dependable transportation, and proof of current automobile insurance.
• Must be vaccinated for COVID 19.

Why Willamette Vital Health?

You are offered:

• Comprehensive healthcare benefits and EAP (Employee Assistance Program), 401-k with matching contributions, pre-tax spending accounts for healthcare (FSA) and dependent care (DCA)
• Collaborative on-boarding and training
• Reimbursement for Hospice & Palliative Care certification exam
• Option to purchase several other benefit programs at low cost: critical illness/accident insurance, voluntary life insurance, ID/Legal Shield, FIGO pet insurance.

Who We Are: It’s not our organization itself that delivers deeply impactful work. It's our people. We’re an empathetic, resilient, diverse, and passionate group of people working together to create the best care possible for those facing serious illness and grief. We believe personalized care and grief support should be available to all who need it, so we provide our services regardless of ability to pay.

Powerful Purpose. Purpose is at the heart of our care provider experience. At Willamette Vital Health, everyone is united by the mission to provide people facing serious illness, death, and grief with access to the best personalized and compassionate care.

Galvanizing Resilience. Willamette Vital Health provides vital care during families’ toughest times. This provides many opportunities for personal and professional growth.

Excellence with Integrity. Willamette Vital Health and our team of Social Workers and caring staff are committed to trust, ethics, quality, accountability, and expertise. This is how we deliver the best compassionate care.

Better Together. The Willamette Vital Health team works together to maximize the care we provide and support one another. We celebrate one another’s successes.

Thank you for your interest in joining the team at Willamette Vital Health. We provide rewarding careers for passionate, caring, and experienced employees. We believe that everyone facing serious illness, death, and grief deserves access to the best personalized and compassionate care available, and the team at Willamette Vital Health strives to provide such care.

Willamette Vital Health is an Equal Opportunity Employer dedicated to providing a diverse, equitable and inclusive work environment. We do not discriminate because of race, color, national origin, physical characteristics, age, religion, creed, gender, gender expression, sexual orientation, marital status, mental or physical disability, victims of violence or bias, or veteran status. All qualified candidates legally able to work in the United States are encouraged to apply.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Every weekend

Work setting:

• In-person
• Office

Application Question(s):

• Are you vaccinated for COVID 19?
• Have you worked in a healthcare office?
• Do you have experience in Hospice or Home Health?
• How knowledgeable are you with HIPAA and PHI rules?

Education:

• High school or equivalent (Required)

Experience:

• medical office administration: 2 years (Required)
• Customer service: 2 years (Preferred)

License/Certification:

• Driver's License (Preferred)
• How many years of experience do you have using EMR systems? (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Salem, OR 97304 (Required)

Work Location: In person