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Customer Service Specialist I
Part-time, Seasonal through 10/31/24.
Closing Date: 5PM 5/10/2024.
JOB DESCRIPTION:
General Statement Of Duties: This Willamalane front desk position provides excellent customer service to patrons in person and over the phone. From being a resource to the public on district information to helping people register for programs, this position is typically, the first point of contact for people calling or visiting our facilities. Additionally, this position supports Willamalane programs and special events by assisting in program rental room and court set ups, checking on equipment needs and being on site to help resolve facility issues that might occur. Light custodial work is an expectation of this position. This position could be scheduled at any Willamalane facility and may work other job-related duties as assigned. Hours include nights and weekends.
Distinguishing Features Of The Class: An employee in this classification is responsible for monitoring programs and facility operations. Solicits patron compliance with facility policies, procedures and safety guidelines, and completes records and documentation as required. Work is performed under the supervision of a Program Manager, who reviews work primarily on the basis of direct observation and interaction, and information from coworkers and patrons.
Examples Of Essential Duties Performed: (Illustrative only. Any single position of a class will not necessarily involve all of the duties listed, and many positions will involve duties that are not listed.)
DESIRABLE QUALIFICATIONS:
Knowledge: Basic knowledge of program registration and facility rentals, possess the skills to provide excellent customer service with the public, work independently and as part of a team; basic knowledge of mathematics; ability to use registration software; facility operations and maintenance procedures.
Skills: Professionally and effectively, communicate and work with patrons and team members; recognize and resolve service, safety, and operations issues.
Abilities: Understand and follow oral and written instructions; work courteously and tactfully with co-workers and the general public; good judgment and initiative in carrying out work assignments; maintain composure in emergency situations; provide accurate information; effectively manage program registrations and facility rentals; handle and count money for change back to patrons; observe and monitor facility operations; accept direction and demonstrate continual learning and improvement; work effectively with frequent interruptions.
Physical Demands Of The Position: While performing the duties of this position, the employee is frequently required to sit, hear, and communicate. This position occasionally requires bending and stooping, crouching, carrying with and without handles, pushing and pulling upper extremity, pushing and pulling hip/ leg assist, lifting (floor to knuckle and waist to shoulder), lifting overhead, reach below and above shoulder, and grip/manipulate objects. The position requires mobility including the ability to move materials weighing up to 50 pounds on a regular basis such as files, books, office equipment, bags, chairs, nets, tennis posts (25 pounds), volleyball posts (40 pounds), tables (50 pounds) and may frequently require moving equipment, including bleachers weighing up to 75 pounds with proper safety tools. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computers, keyboards, telephones, calculators, and standard office equipment. Persons with special needs may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to the disability and the ability of the hiring department to accommodate the limitation.
Personal Protective Equipment: Access to Nitrile gloves for the administration of First Aide, safety goggles, and work gloves as needed per task.
Working Conditions: Work is performed primarily indoors in a highly visible, busy public environment with occasionally working outdoors on the sport fields for event setups. Large volume of public contact and frequent disruptions can be expected at times. Flexibility is required to cover shifts, support staff and fulfill other requirements of the position.
Experience And Training: High school graduation or equivalency and one year of customer service, facility set up and or cashier experience in a busy and highly public environment; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, ability, maturity and professional judgment to perform the above-described duties. Minimum age for this position is 16 years old.
Necessary Special Requirements: Possession of or ability to obtain current First Aid and CPR/AED certificates; Because this job is considered safety sensitive, a drug screen test will be required prior to employment.
ADDITIONAL INFORMATION:
Hours/Shift
up to 19.75 hours/week.
schedule varies depending on events through 10/31/24.
availability 7 days/week, mornings, afternoons, evenings.
Drug Free Workplace
Because this job is considered safety sensitive, a drug screen test will be required prior to employment.
Equal Opportunity Employer
BENEFITS:
• Annual cost of living increase (as approved by the Board).
• 50-percent discount on selected childcare programs (see Policy Manual for restrictions).
• 25-percent discount on certain recreation programs.
• Holiday Pay (double time) for any hours worked on district designated holidays.
• Sick accrual; 1hr for every 30hrs worked.
• Free use of pools for lap and play swims for employee only. Discount for household members.
• Free use of fitness center for employee only. Discount for household members.
• Free wellness classes offered by Willamalane.
• Payroll direct deposit is available.
Other
$37k-47k (estimate)
05/05/2024
05/16/2024
willamalane.org
SPRINGFIELD, OR
200 - 500
1944
Private
<$5M
The job skills required for Customer Service Specialist I (seasonal) include Customer Service, Problem Solving, Coordination, Communicates Effectively, Initiative, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist I (seasonal). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist I (seasonal). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist I (seasonal) positions, which can be used as a reference in future career path planning. As a Customer Service Specialist I (seasonal), it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist I (seasonal). You can explore the career advancement for a Customer Service Specialist I (seasonal) below and select your interested title to get hiring information.
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