You haven't searched anything yet.
Customer Service Specialist II - Camp Putt
Part-time, Seasonal (30-40 hours/week) through 10/31/24.
This position is open for internal applicants only.
Closing Date: 5PM 5/10/2024.
JOB DESCRIPTION:
General Statement Of Duties: This position provides excellent customer service to patrons in person and over the phone. From being a resource to the public on district information to helping people register for programs, this position is typically, the first point of contact for people calling or visiting our facilities. Additionally, this position supports Willamalane programs and special events by assisting in program/rental room set ups, checking on equipment needs and being on site to help resolve facility issues that might occur. Light custodial work is an expectation of this position. This position could be scheduled at any Willamalane facility and may work other job-related duties as assigned. Hours may include nights and weekends.
Distinguishing Features Of The Class: An employee in this classification is responsible for monitoring programs and facility operations. Solicits patron compliance with facility policies, procedures and safety guidelines, and completes records and documentation as required. Although direct supervision is not a responsibility of positions in this classification, the customer service specialist II trains subordinate employees. Work is performed under the supervision of a Program Manager or equivalent, who reviews work primarily on the basis of direct observation and interaction, and information from coworkers and patrons.
Examples Of Essential Duties Performed: (Illustrative only. Any single position of a class will not necessarily involve all of the duties listed, and many positions will involve duties that are not listed.)
DESIRABLE QUALIFICATIONS:
Knowledge: Basic knowledge of program registration and facility rentals, possess the skills to provide excellent customer service with the public, work independently and as part of a team; basic knowledge of mathematics; ability to use registration software; facility operations and maintenance procedures. Knowledge of training materials for new hires.
Skills: Professionally and effectively communicate and work with patrons and team members; recognize and resolve service, safety, and operations issues.
Abilities: Understand and follow oral and written instructions; work courteously and tactfully with co-workers and the general public; good judgment and initiative in carrying out work assignments; maintain composure in emergency situations; provide accurate information; effectively manage program registrations and facility rentals; handle and count money for change back to patrons; observe and monitor facility operations; accept direction and demonstrate continual learning and improvement; work effectively with frequent interruptions. Provide feedback and suggestions to the Manager in a professional manner.
Physical Demands Of The Position: While performing the duties of this position, the employee is frequently required to sit, hear, and communicate. This position often requires bending and stooping, crouching, carrying with and without handles, pushing and pulling upper extremity, pushing and pulling hip/ leg assist, lifting (floor to knuckle and waist to shoulder), lifting overhead, reach below and above shoulder, and grip/manipulate objects. The position requires mobility including the ability to move materials weighing up to 50 pounds on a regular basis such as files, books, office equipment, bags, chairs, nets, tennis posts (25 pounds), volleyball posts (40 pounds), tables (50 pounds) and may frequently require moving equipment, including bleachers weighing up to 75 pounds with proper safety tools. Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computers, keyboards, telephones, calculators, and standard office equipment. Persons with special needs may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to the disability and the ability of the hiring department to accommodate the limitation.
Personal Protective Equipment: Access to Nitrile gloves for the administration of First Aide, safety goggles, and work gloves as needed per task.
Working Conditions: Work is performed primarily outdoors in a highly visible, busy public environment with exposure to inclement weather. May occasionally assist with event setups. Large volume of public contact and frequent disruptions can be expected at times. Flexibility is required to cover shifts, support staff and fulfill other requirements of the position.
Experience And Training: High school graduation or equivalency and one year of customer service, facility set up and or cashier experience in a busy and highly public environment; or any satisfactory combination of experience and training which demonstrates the knowledge, skills, ability, maturity and professional judgment to perform the above-described duties.
Preferred Experience And Training: Completion of de-escalation training, or the ability to complete de-escalation training within six months of hire.
Necessary Special Requirements: Possession of or ability to obtain current First Aid and CPR/AED certificates; Because this job is considered safety sensitive, a drug screen test will be required prior to employment.
ADDITIONAL INFORMATION:
Hours/Shift
30-40 hours/week, Wednesdays - Sundays, through 10/31/24.
Drug Free Workplace
Because this job is considered safety sensitive, a drug screen test will be required prior to employment.
Equal Opportunity Employer
BENEFITS:
• Annual cost of living increase (as approved by the Board).
• 50-percent discount on selected childcare programs (see Policy Manual for restrictions).
• 25-percent discount on certain recreation programs.
• Holiday Pay (double time) for any hours worked on district designated holidays.
• Sick accrual; 1hr for every 30hrs worked.
• Free use of pools for lap and play swims for employee only. Discount for household members.
• Free use of fitness center for employee only. Discount for household members.
• Free wellness classes offered by Willamalane.
• Payroll direct deposit is available.
Other
$40k-50k (estimate)
05/05/2024
05/14/2024
willamalane.org
SPRINGFIELD, OR
200 - 500
1944
Private
<$5M