Route Coverage/ASR Training on Route. Friday – office day for planning, paperwork, and meetings. Customer Visits/ Contract Renewals/ Business Retention (100%). Do survey, check inventories (actually count product), check cleanliness, ask for new business and make sure there is 100% customer satisfaction before leaving. All unsatisfactory survey issues will be completely handled within 30 days and then another survey is to be done. Lost Business (4%). Answer all Trouble Board calls ASAP! TOC Calls (under 7 calls per route per week). Answer all calls completely within 24 hours. Check your teammates clip for TOC calls when they are on route. Add/Stops (Maintain a positive or break-even route volume). Check with each ASR daily during route check-in. Call on EVERY item that is stopped by a customer. Ride-a-long evaluations turned in weekly. Use this time for training, reviews, inventory checks and customer surveys. 65% hanger return. Control Credits, Invoice Adjustments and Deleted invoices. Each of these need a signature and a reason written on all of these orders. Check-in ASR’s Daily. Utilize check-in sheet to fully check the ASR’s running of their route. Train drivers on policies and procedures. Talk to ASR while checking them in, communicate and listen… BOTH. Communicate with your ASR’s… Weekly meeting with each of your ASR’s. Cover all of their numbers, such as renewals, visits, lost business, TOC call #’s and reasons, add/stops, leads, new sales, route volumes and service report. Inform them of any policy changes and communications from management.