Wage Range: $14.00

JOB SUMMARY

Responsible for providing efficient, personable service for banquets booked at WRC, including set-up, attractive food display and proper food handling maintenance, beverage service, and providing attentive service to guests’ dining needs.

ESSENTIAL JOB FUNCTIONS:

1. Ensures customer satisfaction through prompt, efficient and friendly service, placing the customers' service needs first.
2. Responsible for proper food handling, ensuring that food is stored and maintained at appropriate temperature.
3. Assists Banquet Captain with banquet set-up as outlined in guest contract, including table settings, seating, theming, etc., to include setting up tables and chairs.
4. Performs routine set-up, including setting table cloths, linens, silverware, glassware, place settings, dinnerware, etc., according to service standards.
5. After event, promptly assists with take down and clean up.
6. Throughout banquet service, maintains a neat, clean and organized flow at assigned station.
7. Accepts payment for beverages, accurately processing in POS system.
8. Keeps Supervisor apprised of operational concerns including recipes, inventory, and supply needs.
9. Makes sure all store rooms are clean, organized and secured.
10. Reports any health standards or safety needs immediately to Supervisor
11. Promotes internal guest service standards with courteous and respectful behavior with co-workers. Maintains a cooperative, positive attitude with an emphasis on team work.
12. Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
13. Other duties as assigned.

PROMOTE WRC QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience –a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. None.

SIGNATORY ABILITY:

1. None.

ACCESS TO SENSITIVE AREAS:

1. POS system.
2. Food & Beverage storage area.

MINIMUM QUALIFICATIONS:

1. Six (6) months of customer service experience.
2. Demonstrates interpersonal skills and abilities that promote positive guest service.
3. Effective communication - good auditory acuity, able to respond to questions and provide information.
4. Physically able to: stand or walk for long periods of time; performs routine bending and lifting of product up to 20 lbs.; performs repetitive motions of arms, hands, wrists, and fingers; stretches, lifts and maneuvers furniture and equipment up to 50 lbs.; works in a varied hot, cold and smoky environment.
5. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
6. Possesses an energetic, motivated personality.
7. Must be able to work in a team environment.
8. Flexible schedule, must be able to work evenings, weekends, and holidays.
9. Must possess or obtain a Food Handler's certificate and an OLCC certificate within 30 days of employment.
10. Requires a High Security Gaming license clearance.
11. Must be at least 21 years of age.

PREFERRED QUALIFICATIONS:

1. Previous banquet server, catering, or restaurant waiter experience.