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SUMMARY: Guest Service Associates are the front line of front desk operations attending to all guest assistance, check-ins, and check-outs. Associates are also responsible for ensuring documentation such as registration cards are provided to and completed by their guests and address any balances owed for services or goods.
ESSENTIAL DUTIES AND RESPONSIBILITES: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
· Guest Assistance by phone or in-person
· Check-ins
· Check-outs
· Payment collection
· Distribution of service calls to internal support departments as reported
· Sell add-on services or goods to guests
· Initial Service Recovery efforts as part of complaint resolution
· PBX operation
· Stocking supplies
· Cleaning work area
· Occasionally work in the elements for traffic and parking control
· All other duties assigned by manager
LANGUAGE SKILLS: (Level 3) Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHMATICAL SKILLS: (Level 2) Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: (Level 2) Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
QUALIFICATIONS:
· Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax, calculator
· Requires a good understanding of company policies and procedures.
· Working knowledge of resort amenities, room designs, and general golf knowledge
· Ability to handle stressful situations
· Good attendance and punctual
· Exhibits professionalism
· Exhibits good grooming habits
· Wears the proper uniform
· Works efficiently
· Follows all resort and office policies and standard operating procedures
· Conducts themselves in a professional manner with a positive attitude
· Requires good negotiating and listening skills
· Ability to act independently with little supervision
· Ability to handle stressful situations
· Efficiently handle multiple duties
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities:
· While performing the duties of this job, the employee is required to:
o Occasionally stoop, kneel, crouch or crawl
o Frequently walk and/or reach with hands or arms
o Regularly stand, talk and/or hear and use hands to finger, handle or feel
Lifting activities:
· While performing the duties of this job, the employee is required to:
o Occasionally lift up 25 pounds
WORK ENVIRONMENT:
· Occasionally exposed to wet and/or humid conditions (non-weather,) fumes and/or airborne particles, outdoor weather conditions
Vision Requirements: Close vision
Noise Level: Moderate
Job Type: Full-time
Pay: $13.50 - $14.25 per hour
Benefits:
Schedule:
Application Question(s):
Shift availability:
Work Location: In person
Full Time
$36k-45k (estimate)
05/04/2023
06/01/2024
The job skills required for Guest Services Associate include Customer Service, Billing, Planning, Written Communication, Listening, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Associate positions, which can be used as a reference in future career path planning. As a Guest Services Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Associate. You can explore the career advancement for a Guest Services Associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Associate job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Associate jobs
View more details on Guest Services Associate salaries across the United States.
03/25/2022: Jacksonville, FL
Guest services associate are hospitality specialists who typically work at hotels.
02/18/2022: Savannah, GA
See the full list of Guest Services Associate skills.
03/03/2022: Poughkeepsie, NY
According to resumes from both Guest Services Associates and Service Agents, some of the skills necessary to complete the responsibilities of each role are similar.
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Helping employees understand different services and products they are unfamiliar with.
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Step 3: View the best colleges and universities for Guest Services Associate.