Reports To: Chief Information Officer

Position Overview:

Wilberforce University invites applications and nominations for the IT Support Technician position that is responsible for supporting the desktop, Lab server and Academic networking environment as well as related technology systems as needed including Inventory Control. The IT Support Technician is responsible for delivering high quality customer service and support to faculty and staff users.

Responsibilities:

In addition to desktop and server support, the successful candidate should have the ability and desire to provide the following communications and networking support:

• Serve as the IT point of contact accountable for the IT portion of new office setups, office expansions, office relocations, etc. Utilize Help Desk and tracking software and generate reports. Acts as the primary point of communication between IT and operations staff;
• Supervise and maintain all Academic Lab areas and University systems including hardware, software, configuration, updates, peripherals, and more to minimize or potentially eliminate actual and potential down time;
• Prepare computers for new hires; provide exceptional customer service experiences to end user community in all work related areas;
• Coordinate and communicate any and all LAN / WAN issues that directly affect the efficiency and reliability of the University network as well as any other activities, strategies, and projects as required;
• Ability to assist support groups with switching and routing technologies, installations and troubleshooting;
• Develop and maintain new skills to accomplish duties and support the University community’s technologies as they evolve and grow;
• Cabling support, troubleshooting including copper, fiber optic and other infrastructure related skills
• Perform other job-related duties as necessary.

Requirements and Qualifications:

Bachelor degree in Computer Science, Electrical Engineering or other STEM program preferred; in lieu of degree equivalent work experience will be considered. A certification and Microsoft certifications are a plus; 2 or more years of related work experience in desktop support. Experience in managing and administering TCP/IP Data network systems, Help Desk Services or MS SQL programming. Extensive knowledge of computer network system protocols. Good knowledge of standard computer languages, including UNIX; expert level knowledge of Microsoft Windows, current and legacy MS productivity suites, desktop and server OSs. Linux or Red hat; -good verbal and written communications skills; highly reliable and well organized; capable of balancing high priority support requests with projects and maintaining priorities.

A self-starter, capable of successfully achieving support goals while unsupervised; ability to work in a team environment and be a team player, especially during time sensitive tasks/projects which may require overtime to successfully complete the job; excellent customer service skills are required, and work requires ability to lift 30 to 50 pounds on a regular basis.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• Day shift

People with a criminal record are encouraged to apply

Work Location: In person