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WideOrbit is Hiring a Desktop Support Engineer Near Birmingham, AL
Job Description:
The Desktop Support Engineer role is a great opportunity to support internal WideOrbit employees nationwide. We’re looking for someone with a customer service focus and desire to learn to join our tight-knit team.
Here is what success will look like:
- Provide technical support to users via email, IM, phone, video, screen share, and remote access
- Troubleshoot complex hardware, software, account, connectivity, and workflow issues
- Onboard new hires including hardware configuration, account creation, and orientation
- Admin patch management, antivirus, email security, MFA, SSO, and MDM
- Reference, update, and build detailed knowledge articles base both internal IT and user facing
- Triage support requests and work with other IT teams including server, network, and security engineers
- Collaborate with remote teammates in highly responsive and cooperative environment
- Participate in projects and initiatives such as org wide software deployments
- 0-10% travel required
To thrive in this role, we’re looking for:
- 3 years in a hands-on IT role supporting end users via ticketing system
- Bonus points for relevant degrees or IT certifications (A , Network , MCSA, HDI-SCA, ITIL, etc.)
- Ability to support varied hardware and software issues and research and craft resolutions
- Experience with Microsoft Active Directory/Azure AD, Windows 10/11, O365, Exchange
- Bonus points for experience with macOS, JAMF, Intune, Autopilot, batch or PowerShell scripting
- Familiarity with common networking concepts including IP, DHCP, DNS, LAN, VPN and Wi-Fi
- Quick learner who is self-motivated and can work autonomously
- Calm, professional demeanor and excellent customer service skills
- Strong communication skills, both written and verbal
*WideOrbit mandates Covid vaccination, with accommodation for religious or medical reasons in accordance with law.
Location: This position can be based in any of our WideOrbit offices or Telecommute/Remote locations will also be considered.
Job Summary
Full Time
Retail
07/27/2022
09/19/2022
wideorbit.com
COPPELL, TX
500 - 1,000
1999
Private
MIKE ZINSMEISTER
$200M - $500M
Retail
Related Companies
About WideOrbit
WideOrbit develops and delivers an advertisement management platform for media companies to manage, execute and optimize advertisement sales.
The job skills required for Desktop Support Engineer include Customer Service, Technical Support, Active Directory, Networking, Communication Skills, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.
Customer Service
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View JobsThe following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.
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