Job Description: 

The Desktop Support Engineer role is a great opportunity to support internal WideOrbit employees nationwide. We’re looking for someone with a customer service focus and desire to learn to join our tight-knit team. 

Here is what success will look like:

• Provide technical support to users via email, IM, phone, video, screen share, and remote access
• Troubleshoot complex hardware, software, account, connectivity, and workflow issues
• Onboard new hires including hardware configuration, account creation, and orientation
• Admin patch management, antivirus, email security, MFA, SSO, and MDM
• Reference, update, and build detailed knowledge articles base both internal IT and user facing
• Triage support requests and work with other IT teams including server, network, and security engineers
• Collaborate with remote teammates in highly responsive and cooperative environment
• Participate in projects and initiatives such as org wide software deployments
• 0-10% travel required

To thrive in this role, we’re looking for:

• 3 years in a hands-on IT role supporting end users via ticketing system
• Bonus points for relevant degrees or IT certifications (A , Network , MCSA, HDI-SCA, ITIL, etc.)
• Ability to support varied hardware and software issues and research and craft resolutions
• Experience with Microsoft Active Directory/Azure AD, Windows 10/11, O365, Exchange
• Bonus points for experience with macOS, JAMF, Intune, Autopilot, batch or PowerShell scripting
• Familiarity with common networking concepts including IP, DHCP, DNS, LAN, VPN and Wi-Fi
• Quick learner who is self-motivated and can work autonomously
• Calm, professional demeanor and excellent customer service skills
• Strong communication skills, both written and verbal

*WideOrbit mandates Covid vaccination, with accommodation for religious or medical reasons in accordance with law. 

Location: This position can be based in any of our WideOrbit offices or Telecommute/Remote locations will also be considered.