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Desktop Support Engineer
WideOrbit Birmingham, AL
Full Time | Retail 10 Months Ago
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WideOrbit is Hiring a Desktop Support Engineer Near Birmingham, AL

Job Description: 

The Desktop Support Engineer role is a great opportunity to support internal WideOrbit employees nationwide. We’re looking for someone with a customer service focus and desire to learn to join our tight-knit team. 

Here is what success will look like:

  • Provide technical support to users via email, IM, phone, video, screen share, and remote access
  • Troubleshoot complex hardware, software, account, connectivity, and workflow issues
  • Onboard new hires including hardware configuration, account creation, and orientation
  • Admin patch management, antivirus, email security, MFA, SSO, and MDM
  • Reference, update, and build detailed knowledge articles base both internal IT and user facing
  • Triage support requests and work with other IT teams including server, network, and security engineers
  • Collaborate with remote teammates in highly responsive and cooperative environment
  • Participate in projects and initiatives such as org wide software deployments
  • 0-10% travel required

To thrive in this role, we’re looking for:

  • 3 years in a hands-on IT role supporting end users via ticketing system
  • Bonus points for relevant degrees or IT certifications (A , Network , MCSA, HDI-SCA, ITIL, etc.)
  • Ability to support varied hardware and software issues and research and craft resolutions
  • Experience with Microsoft Active Directory/Azure AD, Windows 10/11, O365, Exchange
  • Bonus points for experience with macOS, JAMF, Intune, Autopilot, batch or PowerShell scripting
  • Familiarity with common networking concepts including IP, DHCP, DNS, LAN, VPN and Wi-Fi
  • Quick learner who is self-motivated and can work autonomously
  • Calm, professional demeanor and excellent customer service skills
  • Strong communication skills, both written and verbal

*WideOrbit mandates Covid vaccination, with accommodation for religious or medical reasons in accordance with law. 

Location: This position can be based in any of our WideOrbit offices or Telecommute/Remote locations will also be considered.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

POST DATE

07/27/2022

EXPIRATION DATE

09/19/2022

WEBSITE

wideorbit.com

HEADQUARTERS

COPPELL, TX

SIZE

500 - 1,000

FOUNDED

1999

TYPE

Private

CEO

MIKE ZINSMEISTER

REVENUE

$200M - $500M

INDUSTRY

Retail

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WideOrbit develops and delivers an advertisement management platform for media companies to manage, execute and optimize advertisement sales.

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The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.