Job Details

Job Summary:

Front End Lead Clerks proficiently process customer transactions while supporting overall Front End operations according to departmental guidelines. They provide friendly, courteous service at the Customer Service Counter, in the store and through electronic means. Front End Lead Clerks proficiently handle Owner support functions. They also participate in ensuring the safety of WFC premises.

Duties and Responsibilities

Essential Job Specific Duties and Responsibilities:

• Complete customer transactions relating to sales, services and/or ownership quickly, accurately and in compliance with established practices.

• Accurately count in and count out cash drawers, make cash drops at designated times and support designated employee requests for till security.

• Provide ongoing support and direction to designated employees related to department expectations for sales and service.

• Provide ongoing feedback to department management on customer service, safety and staff performance.

• Greet and assist arriving customers, promptly and politely answer and accurately route phone calls, messages and customer requests in compliance with established practices.

• Support the Front End Department with security management including documentation and upholding of relevant policies.

• Fill in as needed at cash registers.

• Promote ownership and owner benefits consistently and positively.

• Achieve WFC customer service standards for internal and external customers.

• Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.

Essential Organization Specific Duties and Responsibilities:

• Abide by all WFC policies and procedures.

• Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS.

• Follow and ensure compliance with all safety practices and policies.

• Maintain compliance with all regulatory guidance including but not limited to Minnesota Department of Agriculture and National Organic Standards.

Knowledge, Skills, Abilities

Preferred Knowledge, Skills, and Abilities:

• Experience in retail, grocery, natural foods and/or cooperative business

• Available to work evenings, weekends, holidays

• Supervisory experience

• Customer service experience

Essential Knowledge, Skills, and Abilities:

• 18 years of age or older

• Basic computer literacy including familiarity with using a web browser and email

• Ability to operate effectively within established systems and procedures

• Outstanding customer service skills

• Attention to detail and good organizational skills

• Ability to handle multiple demands, work under time pressures and meet department work objectives

• Ability to handle confidential information

• Willingness to learn and perform all aspects of the position

• Ability to be flexible and to adapt to changing conditions

• Demonstrate objectivity and neutrality under pressure

• Ability to work efficiently in a fast-paced environment

• Ability to effectively convey information

• Regular, predictable attendance

Essential Physical Requirements:

• Ability to occasionally move up to 50 lbs. throughout shift

• Ability to repetitively move objects up to 15 lbs. throughout shift

• Ability to remain in a stationary position for extended periods of time.

• Ability to move around the premises throughout shift

• Ability to operate position-required machinery

• Ability to do repetitive office tasks including, but not limited to, filing, using a computer keyboard, understanding information from a computer screen/LCD monitor and written materials for the entirety of shift