Job Details

Job Summary:

Front End Managers on Duty (MOD) support store operations with a high degree of proficiency including but not limited to supervising, training and coaching of Front End staff. MODs provide prompt, friendly and courteous service while assisting customers in-person or through electronic communication. They ensure the integrity, cleanliness and safety of WFC premises while coordinating staffing and operations as required.

Duties and Responsibilities

Essential Job Specific Duties and Responsibilities:

• Support all aspects of Front End operations including, but not limited to, providing supervision, training, coaching and support to designated employees on checkout practices, customer service and/or ownership transactions, till security and POS troubleshooting.

• Communicate and document unresolved issues and/or concerns to department management.

• Ensure store safety and security at all times, following protocol for shoplifters and/or disorderly customers.

• Be the point of contact for dealing with weather extremes, medical emergencies, accidents, injuries and illnesses; document all instances in accordance with established procedures.

• Ensure compliance with store opening and closing procedures.

• Assist as feasible with stocking and merchandising products and promptly communicate sign and/or pricing errors to appropriate management.

• Observe and direct all WFC employees with regards to compliance with employment, safety and store policies and communicate issues to appropriate management.

• Ensure department accountability for maintaining performance standards, provide daily supervision and leadership to designated employees and follow through promptly on documentation and coaching in compliance with WFC policies and practices.

• Promote ownership and owner benefits consistently and positively.

• Achieve WFC customer service standards for internal and external customers.

• Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.

Essential Organization Specific Duties and Responsibilities:

• Abide by all WFC policies and procedures.
• Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC’s ENDS.
• Follow and ensure compliance with all safety practices and policies.

Knowledge, Skills, Abilities

Preferred Knowledge, Skills, and Abilities:

• Experience in retail, grocery, natural foods and/or cooperative business

• Available to work evenings, weekends, holidays

• Supervisory experience

• Customer service experience

Essential Knowledge, Skills, and Abilities:

• 18 years of age or older

• Basic computer literacy including familiarity with using a web browser and email

• Ability to operate effectively within established systems and procedures

• Outstanding customer service skills

• Attention to detail and good organizational skills

• Ability to handle multiple demands, work under time pressures and meet department work objectives

• Ability to handle confidential information

• Willingness to learn and perform all aspects of the position

• Ability to be flexible and to adapt to changing conditions

• Demonstrate objectivity and neutrality under pressure

• Ability to work efficiently in a fast-paced environment