Job Details

Job Summary:

Grocery Clerks provide prompt, friendly, and courteous service while assisting customers and fellow staff in supporting Grocery operations. They also keep displays, coolers and shelves fully stocked and to meet department goals for sales, margin, labor, and customer service.

Duties and Responsibilities

Essential Job Specific Duties and Responsibilities:

• Stock, rotate and arrange products correctly following established merchandising and handling procedures.

• Maintain an organized back stock of product and supplies throughout shift per procedures.

• Take inventory of department, stock for buyers as requested. Notify buyers of out of-stock items.

• Pull short-date or low-quality items and follow established procedures for recording and disposing of them.

• Ensure that shelf tags and signs are properly placed and in good condition.

• Accept orders from vendors as needed, notify buyer of problems with quality or damage.

• Sort deliveries and verify counts according to established practices.

• Assist in training new staff on established systems.

• Assist customers in finding product and/or information, promptly and courteously answer and accurately route phone calls, messages, and customer requests in compliance with established practices.

• As directed, move into back stock, rotate, stage, stock and/or merchandise products in accordance with shift criteria.

• Achieve WFC customer service standards for internal and external customers.

• Contribute to an inclusive, respectful, and welcoming environment to support WFC's ENDS.

Essential Organization Specific Duties and Responsibilities:

• Abide by all WFC policies and procedures.

• Engage in creating and maintaining a positive, ethical, and productive workplace that contributes to achieving progress on WFC's ENDS.

• Follow and ensure compliance with all safety practices and policies.

Knowledge, Skills, Abilities

Preferred Knowledge, Skills, and Abilities:

• Experience in retail, grocery, natural foods and/or cooperative business

• Available to work evenings, weekends, holidays

Essential Knowledge, Skills, and Abilities:

• Basic computer literacy including familiarity with using a web browser and email

• Ability to operate effectively within established systems and procedures

• Outstanding customer service skills

• Attention to detail and good organizational skills

• Ability to handle multiple demands, work under time pressures and meet department work objectives

• Willingness to learn and perform all aspects of the position

• Ability to be flexible and to adapt to changing conditions

• Demonstrate objectivity, neutrality, and calmness under pressure

• Ability to work efficiently in a fast-paced environment

• Ability to effectively convey information

• Regular, predictable attendance

Essential Physical Requirements:

• Ability to occasionally move up to 50 lbs. throughout shift

• Ability to frequently move objects up to 15 lbs. throughout shift

• Ability to move around the premises throughout shift

• Ability to remain in a stationary position for long periods of time

• Ability to scan and bag groceries

• Ability to operate position-required machinery

• Ability to safely use sharp cutting instruments

Work Environment

OccasionalExposure:

• Outdoor weather conditions

Frequent Exposure:

• Handling wet, hot, cold, and/or frozen products

• Change in room temperature

• Using store cleaning supplies