Position Summary

The Information Technology Office Manager is responsible for the daily operations of the IT Department. Directly reporting to the Sr. Director of IT, the Office Manager will manage support and oversight of the IT department functions including Invoice/PO processing, Time Keeping for all staff, IT Conference Room bookings, schedule meetings for IT leaders, route escalations and other duties as may be required to achieve organizational results.

Essential Functions and Responsibilities Includes the Following:

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
2. Oversees the daily Office operations of the IT Department.
3. Assists IT leadership in administering WPH policies and procedures.
4. Interacts with other department managers and administration.
5. Addresses complaints, resolves problems and/or escalates to appropriate IT Leader. Must be resourceful and persistent and be able to troubleshoot problems, following through to resolution.
6. Assists in the onboarding of new hires.
7. Ability to handle multiple priorities, keeping track of deadlines in a busy environment, working independently and as part of a team.
8. Manages PO and Invoice processing using WPH tools. Ensures all Invoices processed in a timely manner and track Spend to Budget
9. Manages Office Supplies for the Department
10. Manages Time Keeping for IT staff via Kronos.
11. Maintain contracts in Policy Tech tool.
12. Responsible for coordination and scheduling of meetings for IT leaders. Manages the IT conference Room schedules.
13. Oversees and approves office supply inventory.
14. Facilitate IT department events and Meetings.
15. Establishes and maintains an efficient visitor flow and ensures effective telephone and mail communications both internally and externally to maintain professional image.
16. Supports & upholds established policies, procedures, objectives, quality improvement, safety, environmental and regulatory initiatives.
17. Performs all other duties as assigned.

Education & Experience Requirements

High School Diploma or Equivalency Required. Bachelor’s Degree or equivalent combination of education and/or experience required.

Minimum 5 years administrative experience Proficient in Microsoft O365

Core Competencies

• • Ability to effectively use Microsoft O365 tools to streamline IT Office Management functions.
  • Excellent interpersonal and verbal/written communication skills
  • Exercises time management and organizational skills
  • Ability to juggle multiple priorities at the same time
  • Ability to use good judgment and has sound decision making skills