The Account Manager (AM) is a client facing position responsible for the overall client experience, as well as the leadership of assigned production crews. The AM manages their assigned maintenance portfolio in accordance with Yard-Nique Customer Service ideals, Quality standards and Contract protocol.

Responsibilities 

• Build and maintain proactive communication and positive business relationships with all clients, property managers, HOAs and other stakeholders to ensure retention in accordance with Yard-Nique standards.
• Manage maintenance contracts and execute maintenance production schedules to meet or exceed contract specifc expectations. 
• Proactively conduct property evaluations and client meetings to asses needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested.
• Identify and provide enhancement ideas and solutions to customers; partner with Sales team in identification of new opportunities.

• Manage monthly budget, reporting and account billing according to established procedures; coordinate with internal partners to ensure resolution of issues.
• Maintain inventory of materials and equipment for assigned crews; report immediate needs to Branch Manager and provide accurate monthly reports, as required.
• Adhere to Maintenance Division facilities opening and closing procedures.
• Provide leadership to landscape maintenance crews comprised of 3-5 employees. Effectively utilize labor and other resources to adequately meet coverage plan requirements. 
• Oversee and direct work of Crew Leaders to ensure work is is completed in an efficient manner, in accordance with established schedules. 

• Ensure all employee time worked is recorded accurately prior to approval.
• Establish and maintain safety and security at jobsites for all employees and customers at all times. Partner with HR and senior management to report violations, hazards, and needed safety resources.
• Administer all performance management tasks and activities, to include: annual review process, providing on-going feedback and coaching, on-the-job training, administering discipline as needed, etc. 
• Partner with HR to ensure a positive employee experience from on-boarding through exit. 
• Work collaboratively with peers and Yard-Nique senior leadership team on various projects and initiatives.