Overview

We make the extraordinary, accessible, every day.

Wheels Up (NYSE: UP), a world leader in private aviation, offers a total private aviation solution that includes world-class safety, service, and flexibility through on-demand flights, membership programs, corporate solutions, aircraft management, whole aircraft sales, and a strategic partnership with Delta Air Lines. We offer a challenging and rewarding career in an exciting and growing industry. This is a chance to join a team of some of the best aviation professionals in the industry, committed to unparalleled safety and service for our clients, in a range of sectors from military to ultra-high-net-worth individuals.

Role Overview

Wheels Up Private Jets is a wholly owned subsidiary of Wheels Up. Its services include Private Membership, Aircraft Management, Maintenance, FBO services, Charter Operations, and Aircraft sales. We offer a challenging and rewarding career in an exciting and dynamic industry. This is a chance to join a team which has an incredible depth of knowledge as well as the drive to deliver service excellence to our clients across a wide variety of sectors from the military to ultra -high-net-worth individuals.

Wheels Up is looking for a world-class Specialist, Customer Resolution in Chamblee, GA to join our team of dedicated and passionate professionals, fueled by the most powerful brand in private aviation, as we continue our mission of democratizing the private aviation space through cutting-edge technology and innovative product and service offerings. 

The Resolution Specialist will work within a regional Sales unit, assisting the Account Managers, Sales Directors, and Sales Executives by solving critical problems for their customers. This individual will regularly collaborate with various departments in order to expedite resolutions that can be effectively delivered back to the client, helping maintain an exceptional member experience and restore the Sales team’s focus on revenue-generating efforts.

Responsibilities

• Support Sales team by troubleshooting daily problems that hinder selling capacity:
• Billing, Invoices, Payment Methods
• Tech-related faults via App, Website, Atlas
• Operational disruptions and follow-up details
• Medallion & SkyMiles processing
• Verify accuracy of solutions to ensure a satisfactory resulting member experience
• Articulate solutions clearly to Sales team, partnering with the individual contributors to deliver closure to the client
• Maintain constructive working relationship between Sales and departments that critically impact member experience (Accounting, Member Services, Care, Tech)
• Reduce friction between customers and aforementioned departments to allow for higher selling engagement by the Sales team
• Identify and report leading internal barriers to Sales Enablement unit for escalation and structural improvement; report to Director of Sales Support with dotted-line reporting to regional Sales VP
• Meet responsiveness and completion percentage metrics established by Sales Enablement leadership along with additional duties determined by Director

Qualifications

• Bachelor’s Degree or equivalent job experience required. Preferred focus in Business, Communications, or Operations
• Excellent written and verbal communication skills in a fast-paced environment
• Eagerness to improve client experience through a problem-solving approach
• Strong attention to detail and ability to liaise between Sales organization and numerous departments across the company

Wheels Up Story

What’s In It For You

At Wheels Up, you will help make the extraordinary possible. Our culture is rooted in a shared dedication to living our 5x5 Values - Safety, Trust, Accountability, Belonging and Innovation - the core of who we are and what we celebrate. At Wheels Up, our people are our success. Exploring a career at Wheels Up gives you a chance earn amazing compensation and benefits, helping you and your family have the type of balance you deserve in both your career, and life away from work:

• Competitive salary
• 401(k) with generous company contributions up to 6%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Total Personal Well-being programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Career development programs to achieve your long-term career goals

Salary Range

The wage range for this position (up to $70,000) is determined on a variety of factors that are considered in making compensation decisions, such as differences in skill sets; experience and training; licensure and certifications; and other business and organizational needs. This wage range has not been adjusted for any applicable geographic differential associated with where the position may be filled. At Wheels Up, it is not typical for an individual to be hired at or near the top of the range for their role. Your placement within the wage range is primarily based on your qualifications and experience.

You may also be eligible to participate in a discretionary annual incentive program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

What You Will Bring

• An unwavering commitment to SAFETY
• The ability to build TRUST through transparency and communication
• A commitment to achieving results the right way and a willingness to take ACCOUNTABILITY when we do not
• The knowledge that there is power in bringing people with different points of view and life experiences together and a culture of BELONGING leads to unlimited and unrestricted collaboration
• A belief that INNOVATION is only possible in an environment where we make things simpler, strive for continuous improvement and understand that great thinking can come from anywhere in our organization
• A willingness to be curious, constantly asking questions to help promote creative thinking, problem solving and trouble shooting
• A desire to collaborate and be part of a diverse team and when necessary, lean into and manage conflict effectively
• A high level of integrity in everything you do
• A strong commitment to service and a meticulous attention to detail
• A level of professionalism unmatched in the aviation industry

Commitment to Diversity

At Wheels Up our 5x5 Value of Belonging is based on the principle that every employee has a voice. We believe in inclusiveness, and celebrate each person’s individuality, because there is power in bringing people with different points of view and life experiences together. We are launching DEIB initiatives that support ALL employees and help to cultivate a culture where ALL employees can bring their authentic selves to work.

Accommodation for Applicants with Disabilities

Wheels Up is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may email us at hr@wheelsup.com or alternatively send a fax to 859-334-6552. In order to quickly respond to your request, please use the words "Accommodation Request" as the subject line of your email or as the title of your fax document.