Title: Resident Community Coordinator and Case Manager -- Family Support Worker –

Full-Time, Non-Exempt

Location: Urban Horizons (50 East 168 Street, Bronx NY 10452) and

Intervale Green (1330 Intervale Ave, Bronx NY 10459)

Reports to: Vice President, Family Support and Housing Services

About Us:

The Women’s Housing and Economic Development Corporation (WHEDco) is a community development organization founded on the radically simple idea that all people deserve to live in healthy, vibrant communities. We build award-winning, sustainable, affordable homes – but our work is not over when our buildings are complete. WHEDco believes that to be successful, affordable housing must be anchored in strong communities of which residents can be proud. WHEDco’s mission is to create and bridge access to resources in the South Bronx that support thriving neighborhoods – from high-quality early education and after-school programs, to fresh, healthy food, cultural programming, and economic opportunity. See www.whedco.org for more information.

Job Summary:

WHEDco seeks a dedicated Resident Community Coordinator to join its Family Support team. The Family Support team links Bronx residents to vital resources, including benefits counseling, mental health counseling, school partnerships, a weekly food pantry, and other essential services. The Resident Community Coordinator will provide case management services and demonstrate appropriate goal setting and effective practice skills in a collaborative model alongside WHEDco’s on-site programs.

The role primarily serves the building community residents at WHEDco’s affordable housing developments -- Urban Horizons and Intervale Green – located in the South Bronx. Specifically, the Resident Community Coordinator will manage a caseload of 50 formerly homeless tenants and provide supportive case management to all other tenants. The Resident Community Coordinator will provide individual case management services, organize tenant activities, engage in advocacy, and provide resources and referrals to a diverse population. A central focus of this role will be to work creatively with clients to ensure that they attain public benefits, housing assistance, legal assistance, employment/vocational training, mental health services, and other critical resources as needed.

Responsibilities:

• Provide case management services for building residents according to protocols designed by the VP/Director.
• Assist individuals in areas such as mental health, domestic violence, crisis intervention, public benefits advocacy, housing, legal services, and substance abuse by providing referrals and monitoring outcomes.
• Assist with organizing and facilitating tenant activities such as workshops, support groups, educational and employment events, and children’s activities.
• Collaborate with the Housing Development and property management teams to schedule and facilitate quarterly tenant meetings.
• Provide Spanish translation during meetings and correspondences.
• Participate in monthly tenant arrears meetings, coordinate new move-ins/intakes, and coordinate services with property management as needed.
• Establish and maintain connections within a network of multidisciplinary human service organizations for information exchange and referrals.
• Maintain accurate and timely client records and case notes in WHEDco’s Client Tracking System, including updating quarterly service plans, progress notes, quarterly narratives, and success stories.
• Attend meetings and trainings, including team meetings, case conferences, interdisciplinary meetings, and scheduled supervisory meetings.
• Participate in in-house and external staff development and training activities.
• Perform other related duties as may be requested by the VP/Director.

Qualifications:

• Bilingual in English and Spanish required
• Associate degree required; Bachelor’s degree preferred
• 1-2 years of related experience preferred
• Motivated, creative, and resourceful self-starter who takes initiative
• Ability to work independently and collaboratively within a team
• Available for occasional evening events and meetings
• Knowledge of case management, advocacy, family/youth services, and childcare, preferably in a community environment, preferred
• Compassionate demeanor with an understanding and appreciation of professional boundaries
• Basic computer skills required
• Proficiency in Microsoft Office, required

Excellent benefits and competitive salary ($50,000) based on experience.

WHEDco affords all qualified applicants equal employment opportunities without discrimination because of race, creed (religion), color, sex, gender, national origin, sexual orientation, military status, age, disability, predisposing genetic characteristic, marital status or domestic violence victim status, or any other category protected by law. WHEDco follows the requirements of the New York Human Rights Law with regard to non-discrimination on the basis of prior criminal conviction and prior arrest.

WHEDco is an E-Verify employer. E-Verify is an Internet-based system that compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility.

Job Type: Full-time

Pay: Up to $50,000.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k) matching
• 403(b)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid orientation
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Bronx, NY 10452: Relocate before starting work (Required)

Work Location: In person