Job Summary

Assists passengers as requested or required at self-service check-in kiosk areas throughout the terminal and / or at the baggage drop areas and / or counter queuing areas.

Responsibilities may include any and all of the following; Assists passengers with questions about; the use of automated kiosk check-in terminals, checked baggage requirements, carry-on baggage restrictions, and the scanning of baggage.

May also be required to query passengers using FAA / TSA mandated security questions, ensure passengers with disabilities are promptly assisted in in accordance with ADA requirements, verify passengers’ identification as required by the FAA / TSA, observe the proper placement of baggage tags and verify weights of bags.

Duties may also include; providing general logistical directions around the airport terminal areas, stocking ticket counters with applicable supplies, changing stock in printers, and affixing printed bag tags on checked baggage.

Responsibilities

• Communicates verbally with other employees.
• Use electronic scanning devices, and automated self-service technology.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Stand, using finger dexterity, inputs by typing customer data into a computerized system
• Stand, listen, comprehend, ask questions, and evaluate customer needs concerning destination, reservations, flight departure and arrivals, baggage checking, baggage claims and other relevant travel information.
• Checks oversized baggage and parcels at the baggage area reading customers destination from ticket which involves bending, lifting, and carrying bags or parcels weighing up to 70 lbs.

on a bag conveyor or to another location for pick-up and loading.

Minimum Requirements

• HS Diploma, GED or Equivalent
• Must be at least 18 years of age.
• Ability to handle multiple tasks simultaneously and adapt to constant changes.
• Must have the ability to read, write, fluently speak and understand the English language. Bilingualism may be required in certain assignments.

Preferred Skills

• Ability to work with different levels of management in communicating issues.
• Excellent written and oral communication skills, and ability to exhibit consistent welcoming and helpful behavior
• Read and interpret simple printed instructions, short correspondence, and write legibly to complete forms / paperwork, and complete simple correspondence as required.
• Reports to work on a regular and timely basis.

Physical Requirements / Working Conditions

• Ability to lift up to 70 lbs.
• Ability to stand for extended periods of time.

Perks & Benefits

• Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered with company match!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

Last updated : 2024-05-24