Job Description

General Summary Of Duties :

Supervise operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff.

Train and evaluate staff. Assist with developing new ideas and improve upon existing procedures and services.

Performance Requirements : (Knowledge, skills and abilities)

Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and / or verbal instructions and to provide clear direction / guidance.

Ability to relate to all levels of management, employees and customers in verbal / written form.

Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff.

Assign and instruct all personnel in details of work.

Observe performance and encourage improvement.

Ability to maintain attendance in conformance with standards. Ability to maintain a neat, clean and well-groomed appearance

Last updated : 2024-03-26