Job Description

General Summary Of Duties:

Provide beverage service in a friendly, courteous, and timely manner resulting in guest satisfaction.

Role and Responsibilities: (Includes but is not limited to the following)

Check and maintain proper set up and cleanliness of service station before, during and after shift.

Maintain cleanliness of guest areas at all times including removing empty glasses/bottles and cleaning ashtrays.

Greet guests in a friendly and courteous manner and explain all special promotions.

Take orders, reciting selection of all call and premium brand as requested; requires memorization of all available drinks.

Input orders into point of sale system to inform bartender an order was made.

Replenish beverages as requested, frequently checking back with guest to inquire about satisfaction.

In beverage outlets, present the guest with the check promptly, thanking them and inviting them to return.

Respond to guest inquiries.

Provide guest satisfaction through assistance, direction, and information within Hotel guidelines.