Qualifications

Education

High school diploma or the equivalent.

Licenses

Non-Gaming Card

Health Card

Tam Card

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

Basic reading, writing, and arithmetic skills required. Must be able to read, write, speak and understand English. This is normally acquired through a high school diploma.
Visibility requires maintaining a professional appearance and providing a positive company image to the public.
Work may include weekends, nights, and early mornings.
Must be able to deliver a tray of beverages weighing 15 pounds.
Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.

Must be able to tolerate areas containing secondary smoke and high noise levels. Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time.

Physical Requirements

Specialized Work Experience

Offers complimentary beverages to casino guests in designated gaming areas.
Acknowledges and greets guests in a friendly manner.
Maintains a clean and well-stocked workstation in accordance with established health and safety guidelines.
Performs required duties in a courteous and efficient manner.
Other duties as assigned.

Surroundings

move throughout the company facility for most of the shift.

Sitting

on a regular basis

Standing

for prolonged periods

Walking

for prolonged periods

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

10 lbs to 25 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

infrequently

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company’s business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company’s non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Take food and beverage orders from patrons.

Ensure that customers are enjoying their meals and take necessary steps to correct any problems.

Ensure that service areas are stocked with all supplies including food, coffee, tableware, and linens.

After patrons have finished dining, ensure that counters and tables are clean.

Ensure that sugar, salt, pepper, condiment, cream, and napkin containers are filled.

Take all dishes and glasses that you have removed from counters or tables to the kitchen for cleaning.