OVERVIEW:

We are seeking an energetic and skilled Guidewire Business Systems Analyst in our Berkeley Heights, NJ office. Candidate will be responsible to identify business needs, analyze the change, provide development support, and test Insurance software changes, enhancements, and solutions. Work with end user community to develop and document business requirements for PC, BC and CC. Develop specifications and coordinate efforts of developers. Support testing through creation of test plans, coordination of testing resources and execution of tests conditions. Throughout the process, work with operate team to ensure the requirements are delivered, while supporting and communicating with the business through the implementation process.

Responsibilities

• Work directly with business users (Operations, Underwriting, Billing, and Claims) to understand business processes, gather & document requirements to implement system changes that meet business needs.
• Performs comprehensive discovery and analysis activities to develop new or modified system requirements.
• Develop Use Cases, Functional Requirements, Screen Specs, Mockups, Process flows, and User Manuals
• Lead the review of specifications, user sign off procedures and the development of documentation for development and enhancement work.
• Interface with departments to ensure proper features are incorporated in all system changes. Provide user support, documentation, and training for ongoing maintenance support.
• Develop test plans and test schedules to ensure accuracy of systems as requested by end users; coordinate testing efforts in the Quality Assurance environment until user acceptance is obtained. Perform or assist as necessary in the quality assurance testing of developed projects.
• Assist in the coordination testing, training and implementation of system changes.
• Monitor daily migrations to Quality Assurance function.
• Conduct post-production implementation reviews.
• Providing support to analyze production issues from business perspective.
• Participate as a member of the command center in supporting internal and external users in the use of Policy Center, Claim center and Billing Center.

Skills

• Guidewire certified ACE business analyst
• Experience with Guidewire Insurance Suite software; for all three (policy center, billing center, and claims center)
• Technical proficiency, with the ability to understand data flows and the flow between complex, integrated systems.
• Outstanding organizational, troubleshooting, and communication skills, both written and verbal, in both technical and non-technical forums
• Able to work in a fast-paced environment with flexibility to meet continuously changing priorities.
• Able to multitask, meet deadlines and stay calm under pressure.
• Highly motivated self-starter; able to work independently.
• Experience collaborating with Development and QA teams in a process-oriented organization.
• Experience with Jira or similar project management tool
• Strong time management and planning skills, be able to work with teams across the globe.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Westfield Specialty is proud to be an Equal Employment Opportunity employer.We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

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