Desktop Engineer 2 

Employee Status: Regular

Schedule: Full-time

Location: Hybrid - defined as three days in office at the Westfield Center, OH office

About Us:

You’re ready to make your mark where people care about each other. Where your work is meaningful. And where your unique perspectives are welcome. Think about joining Westfield, a company focused on what’s most important – the people behind our policies. 

Westfield was founded in 1848 by a small group of hard-working farmers who believed in the promise of the future and the power of the individual. Today, as one of the nation’s leading property and casualty (P&C) companies, we remain true to their vision and are dedicated to making a positive difference in our customers’ lives.

Responsibilities:

• Working under minimal supervision, serves as a hands-on technical resource responsible for support and evolution of the end user computing environment.
• Provides Tier 3 Desktop support for enterprise physical or virtual desktop environments.
• Provides subject matter expertise, training, technical assistance and support to Desktop peers, project teams, and other IT Departments.
• Provides support and resolution for problem tickets and identification of root cause.
• Acts in a project management capacity as a resource in large level complexity end-user computing projects, as required.
• Provides support of Active Directory and Group Policy Management tools in support of the desktop environment (Organizational Units, group policy objects, etc.).
• Demonstrates ownership of problems with external 3rd party vendors in the end user computing space such as Microsoft, Vmware, Citrix, Dell, etc. and escalate issues appropriately.
• Maintains core application currency and provides support for monthly/quarterly patch processes.
• Deploys and administers desktop related security products, security patches and system updates.
• Supports 32 bit and 64 bit Microsoft desktop, server and virtual desktop environments as well as VMware ESX.
• Supports 3rd party commercial off-the-shelf applications.
• Maintains desktop minimum security baselines.
• Provides support, maintenance and asset tracking of thick and thin clients.
• Performs software license compliance and auditing, as required.
• Creates support and maintains PowerShell scripts to manage the end user computing environment.
• Maintains current and future industry knowledge as it relates to the end user computing environment.
• Participates in Disaster Recovery tests and activities.
• Provides outside of normal working hours “on-call” support on a rotational basis.
• Travels occasionally in order to participate in special assignments, training, and/or travel between office locations

Qualifications:

• 4 years of IT work experience.
• 4 years of experience in both client and server based technologies.
• 4 years of experience in of Windows desktop and server operating systems in an enterprise environment focusing on best practices, design and architecture.
• Excellent customer service skills/attitude and the ability to interact with customers in a professional manner.
• Excellent oral, written and interpersonal communication skills.
• 4 years of experience in Desktop Services.
• Strong problem solving, priority setting, time management and planning skills.
• Bachelor’s degree (preferred in Computer Science, Information Systems) OR equivalent work experience.
• Proven ability to learn, drive efforts and adapt.
• Ability to provide on call support for off shift, weekends and holidays.
• Valid driver’s license and a driving record that conforms to company standards.
• Physical essential functions: ability to work 40 hours in an office environment (sitting, standing, on a computer, etc.), operate office related technology (computer, phone, etc.), travel as required.

Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, onsite fitness center or gym reimbursement and casual dress. Work/life balance, recognition, and learning and career development are all part of a rewarding career with Westfield.

Learn more about current opportunities at www.westfieldinsurance.com/careers.

We are an equal opportunity employer/minority/female/disability/protected veteran.

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