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JOB SUMMARY: The Field Service Supervisor manages the customer repair process, which is comprised of the oversight, management and coordination of service work in the assigned territory, and is the primary customer contact through the life of the repair. This includes all customer correspondence and documentation related to the repair from inquiry to invoice/follow-up. This role is also responsible for the growth and development of its assigned technicians. The purpose for this role is to ensure the highest levels of customer service possible are provided through constant communication with the technicians, support functions, and the customer. This position will also have the responsibility for effectively scheduling assigned Field Technicians in such a manner that promotes productivity and efficiency. The Field Service Supervisor will be intimate with each repair and will work closely with the Field Technicians to create and maintain the work order including story writing, segment creation, warranty/policy issues, etc. This single point of contact will ensure constant customer communication, customer consent and will virtually eliminate work order discrepancies.
ESSENTIAL FUNCTIONS:
KNOWLEDGE SKILLS AND ABILITIES:
EDUCATION AND EXPERIENCE:
PHYSICAL CHARACTERISTICS:
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
Full Time
$79k-100k (estimate)
04/14/2023
06/27/2024
westernstatescat.com
Meridian, ID
500 - 1,000
The job skills required for Field Service Supervisor include Field Service, Leadership, Customer Service, Scheduling, Planning, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Supervisor positions, which can be used as a reference in future career path planning. As a Field Service Supervisor, it can be promoted into senior positions as a Field Service Supervisor III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Supervisor. You can explore the career advancement for a Field Service Supervisor below and select your interested title to get hiring information.