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Customer Service Advisor
Apply
$67k-89k (estimate)
Full Time 1 Week Ago
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West Side Tractor Sales is Hiring a Customer Service Advisor Near Joliet, IL

Job Description

Job Description

West Side Tractor Sales 
Customer Service Advisor 
Product Support Department 
Reports To: Product Support Manager
Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods, parts and service sales, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience. Develops assigned sales territory to maximize market potential and sales volume.
Job Duties:
- Markets and sells both OEM and aftermarket ground engaging tools, undercarriage and misc. wear parts.
- Markets and sells repair services for all OEM equipment that West Side Tractor represents as well as competitive manufacturers
- Markets and sells value added programs such as extended warranties, maintenance plans, machine inspections, overhauls, standard job quotes, and special parts promotions
- Performs follow-up calls at customer locations on complete good and major parts and service sales
- Addresses customer concerns and resolves problems effectively and satisfactorily
- Assists the Sales Department with after sales calls to ensure equipment operates to the customer’s satisfaction
- Provide introductions and limited technical support on John Deere Worksite Solutions
- Participates in West Side’s Safety Program
- Completes training assigned by manager
- Other duties as assigned
Experience, Education, Skills & Knowledge:
- 5 years of experience in sales, service, training or other related work to our industry
- Solid parts and machinery knowledge
- Excellent customer service and selling skills
- Proficient in computer use including Internet, data entry and Microsoft Office Programs
- Ability to travel within assigned territory and work flexible hours
- Valid driver’s license and acceptable driving record per the company policy

Job Summary

JOB TYPE

Full Time

SALARY

$67k-89k (estimate)

POST DATE

05/01/2024

EXPIRATION DATE

05/19/2024

WEBSITE

westsidetractorsales.com

HEADQUARTERS

LISLE, IL

SIZE

100 - 200

FOUNDED

1962

CEO

STEVEN BENCK

REVENUE

$50M - $200M

INDUSTRY

Wholesale

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About West Side Tractor Sales

We are the full-service John Deere construction and forestry equipment distributor throughout Northern Illinois and Indiana. With almost 60 years of experience in the industry, our expertise in selling equipment and providing support services is unsurpassed. But at West Side Tractor, were really in the business of helping people, no matter what it takes, to get back to what they need to do as fast as possible. Knowledge is essential and experience is invaluable, but dedication and determination are everything. Were up for the challenge and have the team and tools in place to support your busin...ess. Connect with West Side Tractor on Facebook, Instagram or LinkedIn, or on the web at www.westsidetractorsales.com More
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The following is the career advancement route for Customer Service Advisor positions, which can be used as a reference in future career path planning. As a Customer Service Advisor, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advisor. You can explore the career advancement for a Customer Service Advisor below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Advisor job description and responsibilities

They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

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Listened attentively to customers needs to ensure a positive customer experience.

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Telecommunications companies and other service providers recruit customer service advisors who are tasked with helping customers deal with technical problems.

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Service representatives receive basic technical training and attempt to help customers resolve minor problems over the phone.

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Customer complaints are often assigned case numbers that are used to track the progress of each case.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Advisor jobs

Provide customers with solid solutions that meet their needs.

12/12/2021: Chico, CA

Provide technical support to clients; troubleshoot systems.

03/03/2022: Lincoln, NE

Promote service retention while reducing cancellations.

02/24/2022: Biloxi, MS

Stop Complaining About Missed Calls.

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Confident with the ability to communicate to customers, colleagues, and staff at all levels.

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Step 3: View the best colleges and universities for Customer Service Advisor.

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