Overview:

Scheyden Eyewear is a leading brand in Golf and Aviation eyewear. We are a small (but growing) company, seeking to fill an immediate position for an Customer Service/Administrative assistant who will perform a variety of administrative and clerical duties. Duties include answering and directing phone calls, emails and assisting customers and inhouse reps and ensure in the efficient and smooth day-to-day operation of our office.

We are seeking a highly motivated and customer-oriented individual to join our team and will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products and services.

Duties:

- Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide information about our products and services

- Assist customers with order placement, tracking, and returns

- Perform data entry tasks accurately and efficiently

- Upsell products and services to customers when appropriate

- Analyze customer needs and recommend suitable solutions

- Answer and direct incoming phone calls and conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues

- Organize and schedule appointments, meetings and assist in keeping minutes and preparing reports

Skills:

- Excellent verbal and written communication skills in English

- Proficiency in one or more additional languages is a plus

- Strong data entry skills with attention to detail

- Previous experience in customer service or sales is preferred

- Ability to effectively communicate complex information to customers in a clear and concise manner

- Strong problem-solving skills to address customer concerns and find appropriate solutions

- Ability to multitask and prioritize tasks in a fast-paced environment

Join our team and enjoy the following benefits:

- Competitive salary

- Positive work environment with a supportive team

If you are passionate about providing excellent customer service and have the skills required for this position, we would love to hear from you.

Scheyden (SHAY-den) creates precision, handcrafted eyewear for individuals who demand nothing but the best. The Scheyden Precision Eyewear Collection is engineered to aerospace-like tolerances wtih the best materials available and made in the small community of Fukui, Japan-widely recognized for their exceptional eyewear and lens technology. Where you demand precision on Land, Air or Sea, Scheyden understands that quality is the highest level of importance.

Job Type: Full-time

Pay: $21.24 - $22.69 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Huntington Beach, CA 92647: Relocate before starting work (Required)

Work Location: In person