The primary purpose of this position is to support the Terminal staff and Drivers in a professional and courteous manner.

ESSENTIAL JOB FUNCTIONS

The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

• Answer incoming phone calls and direct the calls to the appropriate extensions or take messages.
• Greet visitors, customers, applicants, and drivers and direct them to appropriate areas.
• Prepare all outgoing United Parcel Service and U.S. Mail and monitor and order all mailing supplies.
• Accept and check Mexican Carriers invoices and prepare them for Terminal Manager’s approval.
• Perform various Human Resources duties i.e., New hire packages, record PTO days, absenteeism forms, etc.
• Compile information and create reports as deemed by the Terminal Manager.
• CTPAT compliance process which includes the supervision of the front desk by screening customers and vendors to protect against unauthorized access.

This includes keeping written security procedures on file and registering all visitors.

• POD bad code administration for all Mexico shipments.
• Perform other related duties as assigned by supervisory personnel.
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Skill in operating a multi-line telephone.
• Skill in operating a P.C. including Windows
• Skill in typing and 10-key or (35-40 wpm).
• Ability to communicate in English / Spanish in a courteous and profession manner over the telephone and in person.
• Ability to prioritize and organize.
• Ability to handle multiple tasks.

EDUCATION AND EXPERIENCE

• High school graduate or equivalent experience.
• Six months to one year multi-line telephone experience.
• One to two years general office experience.
• Zero to six months P.C. experience.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law.

Last updated : 2024-05-20