Assistant Manager

The primary responsibility of the Restaurant Manager is to assist in the overall management of

restaurant operations. This includes (but not limited to) : adherence to company guest service

standards, auditing, administrative, human resource, safety and security policies and procedures;

ensuring the restaurant team is properly trained and developed; and meeting the fiscal goals of

the restaurant.

ACCOUNTABILITY

Short and long-term success of the restaurant is impacted by management’s role in achieving 100%

customer satisfaction and 100% compliance of Company and government regulations including food and

safety, department of Labor, and company in-store image standards. Secure the company assets with

integrity including but not limited to company cash, equipment and inventory in accordance with company

policy.

RESPONSIBILITIES

PEOPLE DEVELOPMENT Assist in the recruitment of successful Shift Supervisor and Crew Member

candidates for the restaurant. Implement and utilize company-defined employee orientation program.

Facilitate development and training plans for the restaurant team. Build and maintain a positive and

motivating work environment.

EMPLOYEE RELATIONS Assist in conducting performance reviews for the restaurant team. Provide

timely feedback and recognition, use constructive disciplinary procedures and properly document

employee performance. Ensure communication channels and problem resolution is available on all shifts;

Utilize the communication process such as bulletin boards, postings and Company information. Escalates

applicable matters to RGM, DM or HR such as : performance issues, employment decisions, leaves,

background checks, sexual harassment and other matters that substantiate their guidance and expertise

to limit legal exposure.

SERVING THE CUSTOMER - Ensure restaurant meets Company guest standards. Lead the restaurant

team by example to ensure 100% guest satisfaction, 100% of the time. Deliver at or above company

standards in VOCs initiatives. Utilize BLAST when resolving guest complaints and empower the

restaurant team to resolve guest complaints.

controllables including but not limited to : use of automated tracking systems, managing employee labor,

overtime, food (ICOS), supplies within Company standards, conducting audits, cash management and

making bank deposits per company standards. Maintain and protect all company assets.

OPERATIONS - Develops CORE behaviors and standards. Ensure compliance with all training standards;

maintain operational updates and keep restaurant manuals up to date. Follow proper opening, closing,

safety and security procedures. Maintain cleanliness and preventive maintenance programs. Ensure

compliance with all municipal, state and federal codes with scores; health inspections and sanitation

procedures. Utilize Food Safety Checklist and ensure all food safety procedures are followed to the

standards set by the QA department. Communicate to the RGM or District Manager all operational

variances and employee issues. Monitor deletions and over rings to ensure adherence to company

standards.

COMPLIANCE - Complete employee and restaurant paperwork in a timely manner. Comply with and

ensure execution of all company policies.

MARKETING - Implement and execute all marketing programs to their fullest. Recognize business

generators and traffic patterns and plan shifts accordingly.

KEY RELATIONSHIPS

Restaurant Team training, providing work direction and guidance, gain respect; build trusting

relationships.

Restaurant Management providing operational reports and sharing / seeking advice on problem issues;

establish and maintain a trusting relationship

Internal / External vendors - discuss required repairs, maintenance or shipments; establish a trusting

relationship.

Strong customer relationships in building loyalty, protecting brand integrity; develop and execute at or

above company standards for the customer experience.

Represent the company in a positive manner.

KNOWLEDGE AND SKILL REQUIREMENTS

High School diploma or equivalent required.

One-year Restaurant management experience (QSR preferred). Advanced studies in business,

restaurant management, or related field helpful

Food safety certification according to state or local requirements.

Reliable transportation, maintain a valid driver’s license and insurance for positions that require driving :

District Manager, General Manager, Assistant Manager and Shift Managers. In addition to reliable

transportation, valid driver’s license and insurance, District Managers and ASLs with positions requiring

significant business driving must maintain an acceptable driving record (MVR).

KEY CHALLENGES

Personal Effectiveness - Takes personal ownership of tasks and responsibilities; handles constructive

criticism with maturity; ability to operate under minimal direction and supervision, showing self-

motivation and self-direction.

Organization Demonstrates discipline with excellent follow through attention to detail skills. Shows

initiative and flexibility in managing multiple tasks.

Collaborative a team player, leads with an optimistic approach, building trust with employees and

rapport with customers

Management Effectiveness - Gives clear work direction and motivates towards excellence. Pursues job

problems quickly and decisively, knows when to seek assistance if needed.

Analytical - ability to read and analyze reports and count accurate inventory

Last updated : 2024-05-19