Title: Senior Technology Operations Analyst

Location:

Charlotte, NC

Duration: 24 months

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

Lead or participate in initiatives and projects within technology operations. Contribute to planning related to technology operations projects or deliverables. Analyze moderately complex technology operations issues which require in depth review. Review and approve release change documents. Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script. Plan and design, document and enforce escalation policies and procedures. Provide activity, progress and status reports to management and keeps management posted of any critical issues. Provide accurate problem identification, ticket documentation, customer and vendor dialogue. Troubleshoot and triage job failures and work closely with AD / Production support and vendors to drive towards root cause identification and resolution. Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments. Improve deployment processes and tools; architecture, design and day-to-day technical support, scheduling and governance models. Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement. Contribute to the resolution of complex issues. Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures. Collaborate with management and teams to handle questions or problems. Act as a mentor for individuals.

Responsibilities:

• Triaging incidents and executing platform playbook in response, coordinating and validating patching, and executing change tasks during scheduled changes.

Qualifications:

• Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
• Familiarity with Linux Command Line.
• Ansible product knowledge.
• Network and Server knowledge.
• Prior experience with ServiceNow. (Preferred)
• Experience with Ab Inito. (Preferred)