At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. 

About this role:

Wells Fargo is seeking a Technology Business Systems Manager to support Payment Operations testing on the Payment Operations Business Initiatives and Testing (BIT) team. 

This manager role will oversee testing execution supporting various payment initiatives including but not limited to Enterprise Money Transfer System (EMTS), Pega, RCS, IVRU, Global Money Transfer System (GMTS), Trade, etc. responsible for managing testing strategy, project Implementation, and timelines for Payment Operations. Leadership will include team members that are geographically disbursed. The team will also provide testing and technical subject matter expertise to partners inside and outside of Payment Operations including project leadership teams and various senior-level stakeholders. Engage in enterprise-wide business strategy while displaying in-depth knowledge of emerging trends in the industry; partners with executive management across Wells Fargo to define strategy and create and execute corresponding business plans and initiatives

In this role, you will:

• Manage and develop team of business systems consulting staff or technology systems analysts in providing technical solutions with moderate complexity and risk in the area technology business systems, and engage business and technical groups associated with the function

• Identify opportunities for process improvement and risk factors in key areas of technology risk including security, stability, and scalability

• Make decisions and resolve issues regarding technology or related policies that may impact multiple lines of business

• Interpret business requirements and provide in depth technical expertise and consultation to business and systems management

• Collaborate and consult with business and technical groups or management to ensure effective technical solutions are provided based on business requirements

• Interact directly with technology systems analysts for conducting evaluations of business requirements and recommend appropriate technological alternatives

• Manage allocation of people and financial resources for Technology Business Systems

• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4 years of Technology Business Systems, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2 years Leadership experience

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills

• Leadership experience with ability to effectively manage and engage teams

• Knowledge and understanding of Quality Assurance (QA) development and implementation of testing practices/processes

• Experience with All Levels of testing – Functional, End to End, Integration, Quality Assurance, User Acceptance, Volume, Performance, BCP, Customer, Implementation, Backout.

• Ability to develop partnerships and collaborate with other business and functional areas

• Ability to evaluate risks and the impact of decisions on an overall organization

• Ability to think strategically, implement, and deliver business objectives

• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

• Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives

• Experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change

• Ability to lead during times of ambiguity and change

• Strong analytical skills with ability to turn findings into executable plans to meet business objectives

• Ability to manage multiple and competing priorities

• Experience with Agile

• Experience with Test Automation

• 4 Years of experience in payments (Wires, ACH)

Posted Locations:

1525 W. WT Harris Blvd, Charlotte, NC 28262

This position is not eligible for Visa sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.