About this role:

Wells Fargo is seeking a Senior Systems Quality Assurance Analyst to ensure that updates to IVR applications match our business requirements and meet a high standard for a quality customer experience. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Analyze business requirements and functional system design specifications to create and execute test strategies and test cases

• Specify test data requirements and work with enterprise data team to obtain necessary test plan data

• Perform release validation and regression testing post-production installations, typically occurring outside of standard business hours; some weekend and/or evening hours are required

• Work with IT and IVR Product Owner/Product Managers to confirm issues identified during testing and validate that requirements are met

• Serve as UAT point of contact; represent UAT on project/scrum teams, release planning meetings, and release events

• Log, track and verify resolution of software and specification defects

• Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives

• Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals

• Develop/maintain standards and procedures to determine product quality and release readiness

• Drive innovation and streamline overall testing processes

Required Qualifications:

• 4 years of Systems Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Bilingual conversational reading, writing, and speaking proficiency in English and Spanish

Desired Qualifications:

• Experience reviewing business requirements and/or Functional Specification Documents (VUI documentation)

• Knowledge and understanding of creating manual and automated test plans, test cases, test procedures, test scripts, and expected results

• Knowledge and understanding of all phases of product development and testing lifecycle

• Knowledge and understanding of application testing methodologies, tools, and execution (i.e. ALM)

• Knowledge and understanding of Interactive Voice Response (IVR)

• Knowledge and understanding of contact center environments and associated telephony technologies including Interactive Voice Response (IVR) systems and routing platforms (i.e. Nuance, NCP/ODI, VXML, Call Logs, Genesys)

• Knowledge and understanding of project management and agile methodologies, processes, and tools (i.e. Scrum, Kanban, Jira)

• Experience delivering results in a fast-paced, deadline driven environment

• Ability to deliver concise, time critical information to all levels of management, technology and business teams

• Strong analytical skills with high attention to detail and accuracy

• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Ability to travel up to 10% of the time

• Work Schedule: 3 days in office/2 days at home. Schedule is subject to change based on business needs

• Ability to work overnight and weekends as needed or scheduled

• Must take and pass required language assessment

Posting Locations:

• Charlotte, North Carolina

• West Des Moines, Iowa

• Minneapolis, Minnesota

• Dallas, Texas

• San Antonio, Texas

• Roanoke, Virginia

• Wilmington, Delaware

• Phoenix, Arizona

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.