The Dispensary Manager is responsible for leading and effectively managing the Middletown dispensary ensuring exceptional patient experiences to minimally achieve / ideally exceed company defined monthly, quarterly, and annual revenue goals with a trained, high performing team. This role oversees all sales and service, business operations, cash and inventory management for this dispensary and reports to the Director of Retail Operations. This position executes SOPs, KPIs, training and development to enable a positive, compliant “selling culture” for all team members.

People Management Responsibilities

• Leads achievement of monthly, quarterly and annual revenue goals through exceptional patient service, leveraging store assets, direct supervision of team members and “strategic selling” on the sales floor.
• Leads the execution of SOPs, KPIs and best practices to train and educate assigned team members.
• Leads and encourages effective communication and collaboration amongst the team
• Partners with Human Resources and the Director of Retail Operations for interviewing, hiring, on-boarding and training dispensary staff at assigned location(s).
• Conducts ongoing meetings with team members for coaching and mentoring via assigned task and goal performance as well as opportunities to either enhance or drive operational improvements.
• Addresses employee relations’ issues professionally and swiftly with the HR team.
• Manages performance plans and reviews to support ongoing professional training, development, and potential succession planning for team members.
• Collaborates with the Director of Retail Operations and Sr Regional Marketing Manager for on-going staff training on products, product usage methods, properties of cannabis, cannabinoids, and terpenes to enable a “strategic selling” culture.
• Ensures that the dispensary – interior (includes BOH) and exterior – are clean and presentable.
• Manages operation of the dispensary and team members – scheduling, opening/closing/changing shifts - and task delegation. Ensures sufficient staffing for customer volume and demand.
• Manages employee timekeeping to ensure accurate pay. Troubleshoots timekeeping and pay issues – on a timely basis - in collaboration with Payroll and Human Resources.
• Ensures activities and processes by team members are compliantly executed in accordance with company policies, practices and procedures.
• Utilizes reward and recognition programs for exceptional employee performance.
• Willing to travel to other locations for training and/or coverage.

Sales and Operations Management Responsibilities

• Regularly monitors business results (using seed-to-sale programs, DOMO, and other industry resources) to strategize and enable achievement of KPIs including but not limited to sales, customer service, inventory levels, payroll cost and operating expense management.
• Implements operational processes in compliance with NY regulations and ensures any legislative and procedural changes relating to the sales and distribution of cannabis are clearly communicated to the dispensary staff.
• Demonstrates knowledge of all aspects of NY’s cannabis industry to ensure patients are benefitting from up-to-date and effective cannabis practices.
• Partners with Marketing to deliver and successfully execute promotional initiatives and retail events.
• Identifies and implements business process improvements in partnership with regional team partners.
• Performs other related duties, as assigned.

Financial Management Responsibilities

• Collaborates with the Director of Administration to help manage orders and vendor payments
• Submits requisitions and invoices for approval on a timely basis.

Inventory Management Responsibilities

• Analyzes inventory trends and directly oversees inventory management/tracking (including orders, keeping stock current) for compliancy, accuracy and ensuring adequate stock levels, proper product assortment and consistent replenishment, especially top selling skus
• Ensures adherence to all inventory SOPs to promote reporting consistency, mitigate loss and be compliant with applicable regulations.
• Supports the Regional Director of Wholesale Sales and Director of Retail Operations in maintaining vendor relations to establish promotional partnerships, deliver product feedback and plan for product education.

Cash Management Responsibilities

• Ensures cash in store is regularly counted, cross-checked, and balanced.
• Ensures adequate cash and change is on-hand to facilitate sales and transactions.
• Implements efficient cash controls and handling procedures to mitigate any potential loss.
• Promptly investigates any cash variances and determines cause for any overage/shortage and subsequent corrective actions.
• Holds assigned team members accountable for consistent and accurate cash handling practices.

Compliance, Safety and Security Responsibilities

• Collaborates with Compliance to meet state reporting requirements (sales, inventory, reports, etc).
• Maintains current knowledge of NY regulations and ensures all team members are properly trained.
• Collaborates with the National Security Director and Security Manager to define policies, practices, and procedures including recognizing risk and developing potential mitigation plans

Education and Experience

• Bachelor’s degree
• 5 years of progressively responsible experience in a fast-paced, customer-facing environment. Cannabis industry experience is desirable.
• Demonstrated track record in retail management.

Skills

• Strong, motivational leadership and management skills.
• Strong interpersonal and communication skills.
• Ability to strategically plan, prioritize and consistently drive for results
• Absolute reliability, confidentiality, accountability
• Proactive, effective multi-tasker
• Must be able to work nights, weekends and holidays
• Thrives in a fast paced, retail environment
• Ability to meet deadlines consistently, while maintaining focus on accuracy and attention to detail.

Computers and Technology

• Proficient Microsoft Office Skills (Excel, Word, PowerPoint)
• Strong knowledge of and proficiency with point of sale, inventory, and transaction tracking systems used to facilitate sales and operations.