Summary

The Botanist, an Acreage Holdings Company, is a state-licensed marijuana facility that services licensed medical marijuana patients in the State of Connecticut. Acreage Holdings is committed to improve the quality of healthcare for patients using natural, plant-based medicine while maintaining compliance with state regulations. As a Security Officer, you have the opportunity provide security & administrative support to the team with the goal of providing a standard of excellence in guiding patients to improve their quality of life while helping relieve their symptoms.

Essential Functions and Responsibilities

• Monitor access in and out of the dispensary, helping dispensary staff control access to the facility in accordance with State Rules and Regulations by following a strict check-in process, and actively monitoring physical security around the site
• Assist dispensary staff with controlling access to facility by ID examination and verification

• Protect company and customer information in accordance with policies/procedures
• Engage in de-escalation techniques to assist with patient and customer disputes
• In the event of emergency, secure staff, visitors, and building; act as liaison with local police or law enforcement
• Monitor security cameras
• Greet and check-in patients in a professional, pleasant and courteous manner, as well as schedule consultation appointments for patients through our online scheduling system.

• Delegate and communicate patient needs swiftly to dispensary staff to ensure prompt resolution.
• Responsible for taking incoming calls, checking voicemails, and distributing messages to appropriate personnel. Returning phone calls in a timely fashion.
• Ensure that the dispensary is kept clean and organized for patients and staff.
• Understand and maintain compliance with all state regulations, as well as company policies and procedures
• Assist with Administrative & Reception tasks as needed including;

• Building and maintaining patient profiles in our dispensing software system (BioTrack), which includes creation of profiles, updating patient information when necessary, and scanning required documentation
• Patient enrollment assistance through the state registration website (Biznet).

• Perform related duties as assigned by supervisor

Qualifications

Education and Experience

• High School Diploma or equivalent required
• Experience de-escalating challenging situations
• 2 years’ experience in private or public security, law enforcement, or other governmental security agencies (Preferred, not required)
• Ability to pass a State mandated background check

• Must be able to work under pressure and meet deadlines, while maintaining calm with a positive attitude and providing exemplary customer service
• Must be able to multi-task and prioritize needs in a fast-paced environment
• Excellent verbal and written communication skills, including ability to effectively communicate with employees, patients and general public.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Computers and Technology

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems
• Familiarity with Google Forms is a plus