Job Summary:

The Customer Service Supervisor will interact with customers by taking orders and addressing inquiries and resolving complaints. This position makes use of a comprehensive online ordering system and staffs a busy phone system.

Schedule

This is an evening position, including weekends. 4 pm to 11 pm

RESPONSIBILITIES:

• Answering incoming calls(talking orders, submitting credits and special orders, searching for information on ETA of delivery,) and solving problems

• Provide informative and responsive service to our highly valued wholesale customers.

• Provide a live response to customers for a high volume of incoming calls and voicemails

• Receive telephone calls, emails, and voicemail orders that require immediate follow-through to ensure real-time delivery schedules are met.

• Manage special requests and problem-solve with customers using the highest levels of professionalism.

• Manage outbound communications regarding product backorders and assist outside sales and inside operations staff with varying special projects.

• Provide ultimate service and always meet the requirements of our customers.

• Other duties as assigned

SKILLS REQUIRED:

• The ability to multi-task

• Meet deadlines

• Communicate effectively with internal and external customers

• Pleasant and professional phone manner

• Extensive data entry

• Computer skills including Microsoft Office

• Ability to use basic office equipment: multi-line phone, fax, scanner, 10-key

• Maintains composure under high volume.

• Strong aptitude to juggle multiple, detailed tasks simultaneously

• Enjoy speaking with those who love high-quality food.

• Above average speed and accuracy in computer order entry while talking with customers

• Excellent command of the English language.

• Willingness to be flexible and upbeat.

• Ability to prioritize and manage a constantly changing demand.

• Provide solutions to client/customer and contribute to continuous improvement initiatives

• 5 years of relevant work experience

Education and Experience:

High school diploma or equivalent.

Customer service experience is required.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.