Seeking a Medical Office Manager for a specialty pelvic health physical therapy clinic. We're looking for a compassionate, caring, and performance-driven leader for our office and front desk staff. Applicants should be detail-oriented, organized, accountable and enjoy being part of a dynamic, growing team.

If you're interested, please provide a resume and detailed cover letter that demonstrates you have visited the Wellest website in your application.

The position is a full-time position with competitive compensation according to experience level and performance. Duties include:

• Managing the front office staff, tracking metrics and interacting with patients and clinical staff.
• Interacting with patients, greeting them as they arrive and checking them out as they leave
• Overseeing the scheduling of patients
• Answering the phones and explaining pelvic physical therapy to new patients. We believe the front desk is the face of the clinic to patients, and essential for the success of the clinic and a crucial part of our team.
• Ability to assist with marketing efforts, social media and community outreach a major plus!
• The position requires approximately 40 hours per week, Monday through Friday. Start time is around 7:00am - 7:30am and end time is around 4:00pm.

About Us

Wellest Integrative Health is the only interdisciplinary pelvic floor clinic in Boston and we are the top specialized pelvic floor clinic in the Boston area. We treat patients in Massachusetts but also all over the country. We believe in hour-long treatment sessions with a qualified pelvic floor physical therapist, manual physical therapy, and a customized treatment approach. Our patients have seen multiple other doctors and physical therapists before arriving at our specialty clinic. We are focused on providing the best possible care for our patients, with three full time physical therapists and a nurse practitioner.

Principal Duties

• Managing the duties of the administrative team
• To greet patients promptly and courteously when the enter the clinic
• To schedule patients over the phone or email
• To handle the daily scheduling, filling cancellations and scheduling follow-up appointments
• To represent the clinic with patients, whether on the phone or in person
• Handle and organize patient files and information
• To stock and change linens in patient rooms
• Any other duties which may be required

Qualifications and Skills

• Minimum of one year experience in customer service setting - experience as a receptionist in a healthcare setting strongly preferred.
• Management experience preferred.
• Proficient in Microsoft Word, Excel, and Google Documents.
• A high school diploma is required; an AA or bachelor's degree is preferred.
• Ability to interact in a professional and courteous manner with patients and co-workers at all times.
• Able to take patient payment, use a fax machine, handle email communications, and a multi-line phone system.
• Ability to learn and communicate about pelvic floor physical therapy and the various diagnoses that are seen at the clinic.
• Handle paperwork filing in an organized manner.
• Communicate clearly in person and on the phone
• Abilities with social media (Instagram and Facebook) and design skills in Canva a major plus

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Boston, MA 02116: Relocate before starting work (Required)

Work Location: In person