Please review the details for the position before applying for the opening. If you are an internal employee, please apply through the internal portal on Workday. You should have your completed resume/cv and cover letter ready to upload. You should upload both documents on the third page (the required section is named resume/cv – this is also where you should upload your cover letter). These documents should either be in a PDF format (.pdf) or a Word document (.doc) format. Job Posting Title Windows Desktop Support Administrator Job Description Summary Admin Exempt Job Description The Windows Desktop Support Administrator provides advanced desktop computing and application administrative support for the Wellesley College community, with a focus on problem resolution related to operating systems, hardware, and software such as Google Workspace, Microsoft Office suite, Adobe and web browsers. Develops and maintains custom disk images for faculty/staff office computers and classrooms/labs containing institutional software. Ensures that the computers of faculty and staff are highly secure and will be responsible for managing the installation of tools such as Bitlocker as well as securely managing Bitlocker keys. Diagnoses problems quickly and works under pressure to help individuals have a reliable and successful technology experience. Communicates complex technical directions verbally to both colleagues and end users and in written communications. Works as a member of the Technology Support Services team and participates in the work of the team with regular shifts at the Computing Help Desk. This job requires staff to be on campus. Primary Position Responsibilities: Provides support for Windows desktop computer operating systems, software such as Google Workspace, Microsoft Office, Adobe, web browsers, and hardware/peripherals; works with individuals across the community to provide information or assistance, resolve their problems and satisfy their expectations; knows about available equipment and services; and is committed to providing quality customer service. Provides just-in-time support, both at the Help Desk and across campus, and responds to departmental technical emergencies in order to minimize data loss, meet deadlines, and support needs of users in a timely manner. Develops, configures, and maintains customized operating system images and software solutions for use by faculty, staff, and students. Participates in interdepartmental teams and projects requiring technical expertise, particularly in the areas of OS customization and institutional software. Participates in application configuration, and administers and maintains applications in areas of expertise as needed. Develops, tests, and maintains technical and user documentation in areas of expertise as needed. Continually updates personal knowledge of computing hardware, operating systems, software, and cybersecurity. Maintains confidentiality and discretion when working with passworded or sensitive materials. Displays high standards of ethical conduct. Performance Profile: Users judge computing and technical support to be effective and responsive to their needs. Users have confidence in the services provided as a result of effective diagnosis and resolution of technical problems. Customized images of College software are maintained, reliable, and meet the instructional and administrative needs of the College. Institutional software/applications are maintained, reliable, and meet the instructional and administrative needs of the College. Projects fulfill specifications and are completed according to established schedules. Clear communication with stakeholders is maintained throughout. Response time and quality measures of support meet departmental goals and user expectations. Quick responses to departmental emergencies minimize loss and ensure mission critical services are maintained. Users increase their level of technical competence because of support and training provided and become more self-reliant in resolving technical problems. Education Required: Bachelor's degree or equivalent experience, in an information technology field preferred. Experience Required: 1-3 years’ experience in desktop support, with a broad spectrum of computer operating systems, applications and hardware, and proven written and verbal communication skills. Skills and Abilities Required: In-depth knowledge of computer software and hardware on Windows OS. Some macOS knowledge and experience is preferred. Organizes work, sets priorities, and determines strategies to solve technical problems. Previous work in an environment that required parallel management of more than one project. Experience configuring customized images on Windows OS, preferably with tools currently in use and that we plan to use (e.g. Windows MDT, JAMF Pro, Kace, Intune, VDI). Familiarity with Active Directory and network protocols. Experience supporting security solutions (e.g. Bitlocker, Symantec PGP, ESET Anti-Malware, Code42). Knowledge of scripting languages such as Batch, VB, and Applescript preferred. Excellent verbal and written communication skills to identify and resolve technical problems and produce clear instructions and documentation using language appropriate for a variety of audiences. Evidence of repeatedly learning and applying new technologies. Ability to be flexible based on the developing needs of the faculty, staff and students. Other: Due to the essential front-line support provided by the Windows Desktop Support Administrator, the position has significant impact across the College. The Windows Desktop Support Administrator will be asked to participate in project teams. The Windows Desktop Support Administrator must perform well as a member of a team. They will learn the expertise of other LTS colleagues and call upon them when their skills will enhance the quality of the work being performed. The changing nature of the work requires that the Windows Desktop Support Administrator be self-motivated and capable of learning new skills. Additionally, they should be open to the development, implementation and support of new technologies as the needs of our constituents evolve. Due to the nature of supporting essential services, on-call and remote support is an expectation. All employees hired after August 2, 2021 are required to upload proof of vaccination and booster against COVID‐19, subject to approved medical or religious exemptions or disability accommodations. Worker Sub-Type Administrative Time Type Full time EEO Statement At Wellesley, we embrace and honor difference and diversity. We believe the best ideas—the best solutions—draw on a range of voices, perspectives, and experiences. As a college, and as a community, we are dedicated to assuring that all members for the Wellesley community have an equal opportunity to flourish. Wellesley College is an Equal Opportunity Employer, and we are committed to increasing the diversity of the college community and the curriculum. Wellesley College and all its subcontractors shall abide by the requirements of 41 CFR 60–1.4(a), 60–300.5(a) and 60–741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that Wellesley College and all of its subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Candidates who believe they can contribute to that goal are encouraged to apply. Wellesley’s mission is to provide an excellent liberal arts education to women who will make a difference in the world. We advance our mission by working together as a community—faculty, students, staff, and alumnae—guided by deeply held shared values: Intellectual Discovery and Excellence: We believe in the transformative power of curiosity, learning, and teaching. Gender Equality: As a women’s college, we have always been committed to gender equality as foundational to societal progress. Diversity, Equity, and Inclusion: We affirm that diversity is essential to educational excellence, and we are committed to being a community in which each member thrives. Connection and Community: We value the equal dignity of every member of the community and our sustained connection to one another, to our campus, and to our mission. Empowerment and Social Change: We believe in the power and potential of our students and all members of our community to envision the world in which they want to live and to take action to make it real. Integrity and Academic Freedom: We commit ourselves to high standards of personal and intellectual integrity, we embrace the principles of freedom and rigor in scholarly inquiry, and we assert the importance of holding to the truths such inquiry reveals.