You haven't searched anything yet.
Westin Hotel- Memphis Beale Street
Job Description
Job Title: Guest Service Associate
Reports To: Director of Guest Services and Front Office Leadership Team
Job Type: (Hourly - Non Exempt)
Job Summary:
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
Essential Job Responsibilities:
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station to accommodate internal/external request from guest. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette; standing for long periods of time during working shift; ensure that coworkers understand their tasks. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Skills and Abilities:
· Speak clearly. Listen carefully and effectively.
· Use personal judgment and specialized knowledge to give accurate information to hotel guests.
· Communicate effectively with different types of guests, managers and fellow associates.
· Multitask as required. Handle multiple activities such as computer use, interaction with guests, answering phones, guest directly assistance, etc.
· Effectively operate telephone switchboard, Hotel Property Management System and other related software programs.
Experience/Education:
· High School Diploma or GED
· Previous guest service experience in full service hotel( 1 year minimum )
Pay Frequency and Benefits:
• Biweekly
• Vacation Time
• Sick Time
• Holiday Pay
• 401K
• Medical/Dental/Vision/Life Insurance eligible after company waiting period (Full time Employment Status Required)
• Employee Discount
Location:
• 1 work location – Memphis, TN
• No Remote Work
The Westin Memphis Beale Street provides equal employment opportunities and is a Drug Free Work environment.
Full Time
$25k-33k (estimate)
03/28/2023
05/06/2024
The job skills required for GUEST SERVICE AGENT include Guest Service, Front Office, Housekeeping, Credit Card, Communicates Effectively, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a GUEST SERVICE AGENT. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by GUEST SERVICE AGENT. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for GUEST SERVICE AGENT positions, which can be used as a reference in future career path planning. As a GUEST SERVICE AGENT, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary GUEST SERVICE AGENT. You can explore the career advancement for a GUEST SERVICE AGENT below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.