• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of service requirements for assigned function:
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Maintain complete knowledge of P.O.S. and manual systems.
• Complete pre-function job responsibilities: Set up side station as assigned by Supervisor.
• Retrieve alcoholic beverage items from bar and serve to guest.
• Open and serve wine/champagne bottles.
• Make all varieties of coffee.
• Serve all food courses and non-alcoholic beverage items to the guest in accordance with function requirements.
• Clear each course following procedures.
• Remove all tabletop items, linen and equipment from the function room as designated by function requirements.
• Set up, monitor, refresh and breakdown coffee breaks, receptions and buffet tables for specified functions according to group requirements.
• Complete closing side duties: a) Breakdown all goods as specified. b) Clean all equipment as assigned. c) Restock items for next service.
• Adhere to payment, cash handling and credit policies/procedures. Job Requirements
  • Minimum of 21 years of age to serve alcoholic beverages - state alcohol certification is required
  • 1 year(s) experience as a Restaurant or Banquet Food Server.
  • Must be able to work days, nights, weekends, holidays, during various shifts. Flexible Scheduling in hotel environment
  • Must have good understanding of the English language.
  • Provide excellent customer service and maintain a professional demeanor.
  • Compute basic arithmetic.
  • Ability to perform job functions with attention to detail, speed and accuracy.
  • • prioritize and organize.
  • • be a clear thinker, remaining calm and resolving problems using good judgment.
  • • follow directions thoroughly.
  • • understand guest’s service needs.
  • • work cohesively with co-workers as part of a team.
  • • work with minimal supervision.
  • • maintain confidentiality of guest information and pertinent hotel data.
  • must adhere to all safety and cleaning standard
  • Experience/Educational Background
  • High school graduate or equivalent vocational training certificate.
  • Previous training in liquor, wine and food service.
  • Knowledge of specific room set-up styles.
  • Ability to suggestively sell.
  • Previous guest/customer relations training.
  • intermediate computer skills PHYSICAL DEMANDS
  • Exert physical effort in lifting/transporting at least 50 pounds.
  • Push/pull cart and other equipment up to 250 pounds.
  • Endure various physical movements throughout the work areas.
  • Must be able to stand and exert well paced mobility for up to 8-hours or more in length.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.
  • Work environment -Banquet function areas, meeting rooms and service areas. Job involves working under variable temperature conditions and noise levels, outdoors/indoors, around fumes and/or odor hazards, around dust and/or mite hazards, and around chemicals. Pay Frequency and Benefits
  • Biweekly
  • Vacation Time
  • Sick Time
  • Holiday Pay
  • 401K
  • Medical/Dental/Vision/Life Insurance eligible after company waiting period (Full time Employment Status Required)
  • Employee Discount
  • Flexible Scheduling

The Westin Memphis Beale Street provide equal employment opportunities and is a Drug Free Work environment