Company & Culture

Welldoc®, a digital health leader revolutionizing cardiometabolic care, is integrating personalized, real-time and actionable insights into the daily lives of individuals living with cardiometabolic conditions, enabling improved health and outcomes. Welldoc’s comprehensive digital health platform provides AI-powered digital coaching across pre-diabetes, diabetes, hypertension, heart failure and weight and obesity management, with integrated mental wellbeing and sleep support. Welldoc’s flagship product, BlueStar®, is an FDA-cleared digital health solution that guides individuals through the complicated journey of living with diabetes by enabling them to self-manage their care while enhancing connections to their healthcare team. These capabilities are now integrated into the Welldoc platform, providing comprehensive and flexible support across conditions. Welldoc partners with health plans, health systems and employers with the goal of extending care, improving health and reducing costs. The company has achieved 11 510(k) clearances for diabetes functionality within its digital health platform, and an IP portfolio of 40 patents for its advanced AI and first-in-class tech. With over 75 clinical publications, Welldoc has also built an extensive library of clinical research, including many publications focused on the value of combining CGM with AI-powered digital health solutions. Welldoc is a thought leader in the evolving world of AI powered digital health and has been showcased in prestigious conferences and publications, including South by Southwest, Wall Street Journal and the Economist. Welldoc has been named the “Best Overall Digital Health Company” by MedTech Breakthrough. The company recently received the 2024 Innovation Award and was a finalist for the AI Excellence Award from Business Intelligence Group.

For more information, visit https://welldoc.com/. Follow us on LinkedIn and Twitter.

At Welldoc, we are focused on transforming healthcare by creating an environment that fosters collaboration, learning, and innovation. We value the personalities and experiences of every one of our team members, giving everyone the opportunity to thrive as we make our mission a reality. Welldoc has been certified as a Great Place to Work for the last 3 years. If you are inspired by innovation and the power of cutting-edge science to help individuals live healthier lives, we would love to hear from you!

*Welldoc® Diabetes and Welldoc Diabetes Rx is an FDA-cleared medical device, intended for use by healthcare providers and their adult patients with type 1 or type 2 diabetes. For full labeling information, visit www.welldoc.com. The other Welldoc App products are non-FDA-cleared and intended to promote general wellness and education/self-management of various chronic disease states.

Job Purpose

You will help support our Ops/IT team by deploying product updates, identifying production issues, and implementing integrations to meet customer needs. You will work closely with the development team to build and maintain infrastructure solutions.

This position is open as contract to hire or direct hire.

Responsibilities

• Responsible for deploying product updates, identifying production issues, and implementing integrations that meet our customers’ needs.
• Collaborate with the development team to design, build, and maintain scalable and reliable infrastructure solutions.
• Assist in building and maintaining development, testing, and production environments.
• Troubleshoot and resolve issues related to infrastructure, network, and application performance.
• Perform root cause analysis of production errors and resolve technical issues.
• Deploy updates and fixes and provide Level 2 technical support.
• Write deployment, configuration, provisioning, monitoring, and other scripts as needed in addition to the existing DevOps tools.
• Develop and maintain documentation for system configurations, procedures, and troubleshooting guides.

Required Skills & Experience

• Experience as a DevOps engineer or in a similar software engineering role.
• Proficiency in scripting and automation using languages like Python, Powershell, or Bash.
• Good knowledge of MS SQL Server and in writing SQL Queries, and procedures.
• Experience in using version control tools like Subversion (SVN), GIT.
• Experience in Azure Cloud.
• Experience with CI/CD systems.
• Familiarity with RESTful APIs is a plus.
• Proficient in debugging complex systems.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and collaboration skills.
• 5 years relevant work experience

Welldoc operates in ISO 13485 and MDSAP regulated and HITRUST and SOC 2 Type II compliant environments. Therefore, it is expected that all employees will have either, prior experience working in those environments or, will be trained to understand the requirements needed to work and support those requirements and culture as they relate to individual roles and responsibilities.

Education

• Bachelor’s degree in computer science, Information Technology, or related field.

Compensation & Benefits

Welldoc’s total compensation package includes market competitive salary, generous PTO and holiday leave, pre-IPO stock options, medical insurance, dental insurance, vision care, life and disability insurance, retirement program eligibility, and the opportunity to participate in health savings accounts and/or dependent care accounts.

Upon receipt of a conditional offer of employment, you may be required to complete and clear a multi-panel drug screening process. This screening is in connection with requirements set by certain of the Company’s customers, with which you may be working in this role, and will at all times be administered all applicable laws. 

Welldoc is an equal opportunity employer and prohibit discrimination and harassment of any kind. We offer an inclusive workplace and will not tolerate discrimination against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status or parental status.