Company DescriptionEstablished in 1957, the Pittsburgh, Pennsylvania law firm of Weisel, Xides & Foerster represents individuals, businesses, lenders, and municipalities in wide range of practice areas. We are dedicated to serving the personal and professional needs of clients statewide.Job Description Attracts potential customers by answering product and service questions; suggesting information about other products and services.Opens customer accounts by recording account information.Maintains customer records by updating account information.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.QualificationsCustomer ServiceProduct Knowledge Quality FocusProblem SolvingMarket KnowledgeDocumentation SkillsPhone SkillsResolving ConflictAnalyzing Information Multi-taskingAdditional InformationAll your information will be kept confidential according to EEO guidelines.