60 Desktop Support Technician Jobs in Atlanta, GA
Weather Group Television LLC is Hiring a Desktop Support Technician Near Atlanta, GA
Position Summary:
The Desktop Support Technician is part of a technical team supporting desktops and laptops throughout The Weather Channel. Responsibilities include reviewing open desktop ticket queue, attending to walk-ups and putting in the appropriate ticket, performing first line troubleshooting for end users before escalating to other teams, repairs, hardware and software installation, and phone configuration and installation.
SPECIFIC RESPONSIBILITIES:
- Monitor ticket queue and respond and resolve open tickets within established service levels.
- Document cause and resolution of issues into the knowledge base.
- Learn and provide technical support for new technologies.
- Maintains current standard software images on a shared network server.
- Acts as the first point of contact for desktop issues and concerns.
QUALIFICATIONS
KNOWLEDGE
- BA/BS in Computer Science and five years hands-on technical desktop support, or equivalent combination of education and experience.
- Previous desktop hardware and software support.
- Knowledge of Windows operating systems and desktop configuration (7, 10).
- Knowledge of MAC operating systems.
- Working knowledge of network fundamentals (Ethernet, TCP/IP).
- Understanding of email systems and desktop configuration.
- Advance knowledge of PC hardware and support.
SKILLS
- Proven ability to troubleshoot, research and resolve hardware and software relevant issues.
- Ability to work closely with customers to define issues and business needs.
- Ability to work with minimal supervision.
- Experience handling multiple tasks and priorities.
- Exceptional interpersonal teamwork skills.
- Excellent verbal and written skills with capability to communicate technical information to customer level and document detailed instructions to assist in problem resolution.
- A certification, Big Fix, Crowdstrike, Google email, Active Directory, AWS, Azure, GCP, or Citrix workspaces experience a plus.
BEHAVIOR
- Must be proactive in resolving problems.
- Provide prompt and effective customer care.
- Remain calm and make rational decisions during critical situations.
- Self-driven to accomplish goals and meet deadlines.
- Develop and implement process improvements.
- Provide positive reinforcement and motivation to team members.
- Researches problems before taking action.
- Can give and receive feedback openly and objectively.
- Carries out the spirit and commitment to the company, department, and team goals and mission.
- Willingness to learn specialized Media software support on Laptops and Desktops.
Job Summary
Full Time
$50k-63k (estimate)
05/23/2023
05/09/2024
The job skills required for Desktop Support Technician include Troubleshooting, Desktop Support, Technical Support, Operating System, Computer Science, Active Directory, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Technician positions, which can be used as a reference in future career path planning. As a Desktop Support Technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Technician. You can explore the career advancement for a Desktop Support Technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
02/23/2022: Florence, AL
Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
02/19/2022: Durham, NC
Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
02/06/2022: Ventura, CA
The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
01/23/2022: Vallejo, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
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Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.
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