SERVANT LEADERSHIP:

Watercrest Senior Living Group associates answer a calling to serve seniors and their families every day. They are recognized for their achievements and empowered to share their vast experience with their peers ensuring the quality of our assisted living and memory care services and the well-being of our residents. Our associates champion a culture which nurtures relationships in the interest of acting as trusted advisors. By continuously investing in these servant hearts, Watercrest Senior Living Group develops value-centered leaders who deliver personalized services.

GENERAL SUMMARY:

Housekeepers are responsible for the routine upkeep of resident apartments, common, administrative, and back of house areas ensuring that these living spaces remain clean, secure, and inviting. They meticulously manage cleaning supplies and equipment, delivering their services with a focus on sensitivity, professionalism, and efficiency.

ESSENTIAL JOB FUNCTIONS:

• Follow the guidelines of the Watercrest Housekeeping Handbook.
• Always maintain the cleanliness and appealing appearance of the front area of the community.
• Maintain cleanliness of all public and staff areas throughout the community
• Maintain cleanliness in all occupied resident apartments.
• Maintain cleanliness in all unoccupied resident apartments.
• Maintain cleanliness in all model apartments.
• Responsible for completing any special projects assigned by the Environmental Services Director
• Uniforms must be clean, free of stains, and pressed, with no missing buttons, and no rips or tears. Your dress and appearance should always reflect the highest standard of professionalism. Appearance plays an important part in the type of impression you make on our residents, their families, your co-workers, and visitors to the community.
• Adhere to established safety protocols while performing tasks and operating equipment.
• Handle the proper disposal of trash, waste, and other disposable materials.
• Perform damp dusting of furniture, light fixtures, windowsills, pictures, and wall hangings.
• Thoroughly clean and disinfect wash basins, mirrors, commodes, tubs, and showers.
• Inspect and clean unoccupied apartments to ensure they are fresh and move-in ready.
• Conduct a minimum of twice daily cleaning of public restrooms and address additional needs as they arise.
• Maintain cleanliness in storage areas and ensure housekeeping carts are securely locked when not in use.
• Properly dispose of soiled/contaminated linen as required.
• Follow a schedule to wash windows and clean air vents.
• Perform laundry duties as structured in the Watercrest Housekeeping Handbook.
• Uphold established infection control practices.
• Promptly report hazardous conditions and equipment issues to the supervisor.
• Report burned-out light bulbs, exit lights, overhead lights, low supplies, emergency call lights and any other building deficiencies to the Environmental Services Director on the day of discovery.
• Report all accidents and incidents to the Environmental Services Director, regardless of their severity.
• Safeguard the confidentiality of residents' personal care information.
• Respect and uphold the personal and property rights of residents.
• Promoting a homelike living atmosphere, including encouraging residents to live it up and we will gladly take care of the rest.
• Keeping common areas (living, dining, activity, etc.) clean and inviting for residents, family members, and visitors.
• Smiling and talking with residents and family members — all associates are encouraged to develop relationships with residents and help them feel cared about as well as cared for.
• Communicate with Environmental Services Director and care staff to disinfect immediate unscheduled needs.
• Must be in company uniform and resident ready at all times.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Able to communicate effectively with all levels of management, team members, residents, family members, referral sources, vendors, and outside contacts.

• Able to make independent and educated decisions.
• Must be able to communicate in a warm, friendly, and caring manner.
• Must possess a passion to work with and around senior citizens.
• Knowledge of customer service principles and practices
• Proven housekeeping experience.
• Must have a valid driver’s license.

EDUCATION REQUIREMENTS:

• High School Graduate or equivalent

EXPERIENCE REQUIREMENTS:

• At least two (2) years working as a housekeeper in a multi-unit community or hotel environment.

PHYSICAL REQUIREMENTS:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

• Able to concentrate with frequent interruptions.
• Able to work under stressful and emergency situations.
• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping.

• Must be physically able to climb latter’s, bend, or crawl into awkward spaces.

• Able to talk and hear effectively to convey instructions and information to residents and team members.

• Prolonged periods standing and walking.
• Must be able to lift up to 50 pounds at a time.

OCCUPATIONAL EXPOSURE / PERSONAL PROTECTIVE EQUIPMENT:

• Housekeepers shall reasonably anticipate skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious materials that may result from the performance of an employee's duties.
• Wearing personal protective equipment (PPE) is crucial in safeguarding individuals from potential workplace hazards by providing a physical barrier against various risks, such as chemicals, physical injuries, or infectious agents.