Description

*This is a full time position, 40 hours per week, starting between $18.03 and $20.29 per hour.

The Case Manager Technician will assist the Case Manager Specialist in providing case management for homeless guests who qualify for services and financial assistance through the various grants administered by CityLink. They will schedule appointments with guests to initiate income eligibility and gather all required documentation for case files to determine financial assistance. They will Ensure timely documentation of services (including case files, client outcomes, agency technical reports) and timely data input into the County HMIS system while working within the Housing First Best Practices and collaboration with the Continuum of Care (CofC) and Consolidated Entry System (CES). They will connect guests seeking assistance with support services that are needed for stabilization and sustainability. Work with Case Manager in tracking guest goals, milestones and outcomes, which may require home visits and housing inspections. Answer emails and phones, maintain calendar, and maintain case files for grant monitoring ensuring privacy of all guests (PII) and that all records are properly secured. Assist with preparing materials for program using a variety of methods, including Word, PowerPoint, Excel and Publisher. Ensure that current policies, procedures, and best practices are followed. Coordinate supportive services for clients enrolled in grant programs. This position is paid by grant funds and is, therefore, contingent upon the availability of grant funds. Additional future grants are probable.

Assist Case Managers Specialist in providing case management for homeless guests who qualify for financial assistance through the various grants administered by CityLink. Schedule appointment with guest to initiate income eligibility and gather all required documentation for case file to determine financial assistance. support services that are needed for stabilization and sustainability. Work with Case Manager Specialist in tracking guest goals, milestones and outcomes, which may require home visits. Answer email and phones, maintain calendar, and maintain case files for grant monitoring ensuring privacy of all guests PII and that all records are properly secured. Assist with preparing materials for program using a variety of methods, including Word, PowerPoint, Excel and Publisher. Ensure that current policies and procedures and best practices are followed.

Enter all guest information into HMIS database by ensuring that information is entered accurately verifying by producing technical reports. Monitor use of computer station ensure use by authorized personal only.

Work with Street Outreach Specialist, Housing Resource Specialist and CAP Coordinator to build and leverage resources for guests seeking wrap around supportive services from CAP/CityLink who may qualify for grant financial assistance. Assists Case Manager Specialist with class schedule, set-up and record keeping. Ensure that current policies and procedures for intake and distribution of services are consistent across all programs. Participate in all CityLink outreach events that support wrap around services such as: CEO’s in the Park, Holiday Food Baskets and Christmas Toy Store. Other duties as assigned.

Full-time WOL Employee Benefits:

• Employer Paid Options- Health Insurance (Medical, Dental, Vision)
• Employer Paid- $10K Life/AD&D Insurance Policy
• Employer Paid- Short Term Disability Insurance
• Voluntary Insurance Offered (Life, Disability, AFLAC, Long-Term Care)
• 2 Weeks Paid Accrued Vacation per Year
• 1 Week Sick Paid Leave per Year
• 8.5 Paid Holidays per Year
• 1 Paid Floating Holiday per Year
• 2 Weeks Accrued Paid Mission Time Every 3 Years
• Up to 10 Days Paid for Jury Duty
• Paid Bereavement Leave available
• 403(b) Retirement Savings WOL Matching
• WOLCS Tuition Discount

Qualifications

• B.S./B.A. with an emphasis in human services and/or social work a plus
• A minimum of two (0-2) years' professional experience, knowledge, and/or education in case management
• Oral and written fluency in Spanish preferred.
• Must have knowledge of or possess the ability to learn of community resources, county database management, non-profit organizations or other agencies
• Demonstrated ability to organize and track data for program outcomes
• Strong organizational, interpersonal and communication skills, detail oriented, ability to multitask and prioritize deadlines while possessing the ability to respond flexibly with changing priorities
• Intermediate knowledge of office technology tools including web-based, Facebook, Instagram, MS Office, Publisher and adaptability to various grant management application software programs
• Willingness and ability to answer multiple phone calls and emails on a daily basis in a professional and respectful manner. Providing direction and resources to community callers.
• Aspire to be a Christian role model in accordance with 1 Timothy, chapter 3
• Maintain a consistent relationship with God, demonstrate a strong and growing walk with Christ and live a Biblical lifestyle that honors Christ
• Be personally committed to the ideals, values and mission of WOL
• Ability to appropriately handle confidential information; refraining from gossip
• Ability to resolve issues according to Matthew 18
• Be/become a Member at Water of Life and regularly attend its weekend services
• Satisfactory background check